Halfords - Barnstaple Reviews Summary

Customer Service

Pros:

• "Outstanding customer Service and customer care."
• "Awesome experience at Halfords Barnstaple. All the staff were helpful, attentive and polite."
• "Recently visited Halfords Barnstaple, the member of staff that I dealt with was brilliant, went above and beyond to help me to get what I needed."
• "Manager Matt is so polite, friendly and skilled. He provided clear guidance and advice without any heavy push towards purchases."
• "Brilliant experience. Really upbeat staff. I was greeted by Charlie who was friendly, professional, very happy to help me."
• "Absolutely superb service from Halfords Barnstaple Store. Had my DashCam fitted by them today."
• "The service I received from the store was very efficient and friendly."

Cons:

• "Brought a £1400 bike from store, as no paper receipts are produced staff took email address & said I would receive receipt in 48 hours 5 days later still waiting, very poor can't prove I own bike will shop for next bike elsewhere."
• "Took my new mountain bike in for it's six weekly 30-40 minute free health check at 0900 on Monday morning... It is now 18.30 Wednesday and they still haven't been in touch."
• "Last week I bought a new ladies bike and it was supposed to come with a free lock free build and support package (service) which I didn’t get at the time."
• "Halfords need to do a lot better. Customer service is very poor, no staff in the shop serving."
• "This is for 'Kass' who was obviously having a much harder day than I was today, it couldn't be clearer with her stinking attitude to me and another customer."
• "Some staff need training on their computer system as another member of staff who must have been on day off has more knowledge."
• "Very unhelpful staff thought it was funny that my daughter has to drive 40 miles in the dark with headlight bulb gone she was told we can't do it my hands are to fat."

Product & Service Quality

Pros:

• "The products I bought were of good quality and reasonably priced too."
• "Their lifetime tools are simply a no brainer. Strong, does the job."
• "Boardman HYB 8.6. Well worth waiting for, I am a seasoned cyclist and needed something for holidays etc. What a bike, well worth the money."
• "Just got a new car battery supplied and fitted here. Great value for the battery as I did a fair bit of research online and could not find an equivalent quality product cheaper with a 5 year warranty anywhere online."
• "Car booked in to fit new stereo. Fantastic service and stereo is amazing."
• "Charlie, Halfords Barnstaple Audio fitting specialist did a superb job in seamlessly fitting my front and rear dash cams."
• "Fantastic service. I got a quote from a local tyre place for a new battery for my Transit for £250 .. got a great battery from Halfords for £152 Inc fitting guaranteed 5 years!"

Cons:

• "The item I wanted was not in stock but the counter staff readily placed an order to arrive in three days."
• "Didn't have what we wanted and two children were riding around the aisles on the store's scooters."
• "First time replacing head light bulbs on my wife’s car so decided to use their system to check which ones I need. Decided to get the whiter option. Sundays afternoon job. Guess what wrong fittings."
• "After being initially very excited about purchasing 2 new bikes and buying my son his first ever mountain bike, parting ways with extra cover charges for maintenance, I brought the bikes home to find that neither the front or back breaks had been set up correctly on my sons bike."
• "Do not buy a halfords battery. Mime (a 063) failed after 3 months and was told it wasn't covered under the 3 year warranty."
• "Fitting was excellent however, customer not advised there could possibly be a problem with the rear camera and the cars DAB signal."
• "Bought wiper blades, good selection. Wanted spark plugs too, no selection at all, probably only 4 varieties."

Staff & Support

Pros:

• "As a woman it’s a great help to know I can approach Halfords for any car query or parts advice/change."
• "Lisa, a member of the Barnstaple Halfords team could not have been more helpful."
• "Adam in the Barnstaple store this morning was brilliant in helping me find what I needed, signed me up to the club and told me about the offers available."
• "I visited to have 2 lights replaced on my car and got Dan and Adam to fit them. They were both extremely helpful."
• "I have to thank the staff who helped to resolve a difficult problem with gift cards."
• "Had amazing help when buying my first ebike. Liam and Adam went above and beyond, helping with my choices, budget and timescales."
• "The young lad who did the installation was very friendly and chatty and did a great job."

Cons:

• "Went into purchase some oil for motorbike, guy who helped me with correct oil for bike was very helpful and polite, shame Same level of customer service wasn't given at the till."
• "2nd time I've been here whilst on holiday and twice been disappointed with what is available."
• "Originally we had a very poor experience. On our 4th visit we were served by Josh who was extremely helpful."
• "Left me to drive to another shop with no wiper as they wouldn't retrieve my old one."
• "My wife picked my 2 orders from Halfords and came back and told me how ignorent and arrogent the assistant was and it was if he did not want to be there serving customers."
• "More staff than customers in store but of course no one could help except the guy on the till."
• "Terrible customer service, 11 people in the only 1 person on the till."