Hunters Estate & Letting Agents Forest Hill Reviews Summary

Customer Service

Pros:

• "They handled the selling of my Herne Hill flat with professionalism and ease."
• "A very friendly and efficient real estate agency who really know the area well, a great place to start if you are moving to the area."
• "Hunters are exemplary in the business. They are knowledgable, transparent and as a landlord I do genuinely get the sense they are trying their best to protect my property and rental income."
• "The best estate agent I have used. Honest, transparent, friendly and not at all pushy."
• "After each viewing I received feedback."
• "They updated me on the market changes weekly as it was a very inconsistent time politically."
• "We were always given good advice that was honest and appropriate in a timely manner."

Cons:

• "Have called and left my contact details 4 times in the last 48 hours with the sales team to give me a call so I could arrange a viewing of a house which is up for sale."
• "The agent dragged me far into the deal providing wrong information about the DSS tenant being given 6 months’ notice to move out."
• "Horrendous service from her [Sarah Varley] throughout and no apologies for it at any point."
• "Called up 4 times in one week to get a call back about a property we were really interested in... Never received a call."
• "The communication was questionable, the marketing was ineffective and it turned out they told us a lot of lies to get our business."
• "Lost time and money. Faced an unprofessional and rude approach from agent’s side."
• "Deserve 0 rating! They called us for a viewing and we nearly travelled 4 hours and expressed interest in the property, as soon as we reached our home they mailed us the property is no more available!"

Marketing and Sales

Pros:

• "Their initial valuation was about the same as the other agencies, but they helped me tweak and polish the presentation of my property until the final price was £30,000 more than anyone had expected."
• "Hunters did a great job of marketing and conducting viewings."
• "Hunters reassessed our property value by showing us market activity and statistics which were relevant to our property."
• "The marketing and valuation advice Dave at Hunters gave us was spot on."
• "From photo's to viewings to tenants installed I think it took two or three weeks so we were very happy with the service."
• "The attention to detail for marketing was brilliant too."
• "Producers of polished marketing materials."

Cons:

• "So, unless you have no choice, go somewhere else."
• "The sales negotiator Sarah Myford writes curt, cold emails, never bothering to address you or sign off as one would expect."
• "I’ve never had to proactively chase a sales team 4 times to give me a call back to try and arrange a viewing."
• "Given that buying a house is no small thing I would seriously steer clear and go to Ray Brooks or Robinson Jackson where the service is incredible from the moment you get in touch."
• "The woman in sales progression team was leaving notes in the system saying 'tried calling buyers solicitors, left a voicemail'."
• "The most stressful deal we ever made. Would be hard to imagine a more frustrating process on the day of completion."

Community Involvement

Pros:

• "Their sponsorship of our summer and Christmas fairs and generous donations of raffle prizes have made a huge difference."
• "Hunters has been doing its bit to support the local area and community. It has been supporting the fund raising events at Perrymount Primary School for several years and I hope for many more years to come."
• "Hunters Estate Agents have contributed to our summer fairs and Christmas fairs and most importantly for, for our new school minibus."
• "Hunters have been a long standing supporter of our local primary school; Perrymount Primary school."
• "Hunters have been a great help within the community also supporting schools such as Perrymount primary school for several years now with Christmas, summer fairs and much more."
• "Hunters are a pillar of the Forest Hill community when it comes to estate agents - they’ve always been very generous and supportive of Perrymount Primary School."
• "Can not thank enough Hunters, for their on going support within the local community… A heads up from dalmain primary school parents, staff & pupils for all the support and generosity."

Cons:

• "I’ve wasted 3 months on a deal which wasn’t moving from vendors side, £1,700 on survey and solicitor fees."