Kinleigh Folkard & Hayward Forest Hill Estate Agents Reviews Summary

Customer Service

Pros:

• "Javaid and his team dealt with all the viewing and kept us updated by email, text and phone calls which resulting in him being able to secure the right deal for us."
• "Our lead agent, Oliver Wilson was efficient, good humoured, on top of detail, great communications."
• "Leon Green is extremely helpful. He is very responsive, always follow up with our queries in the same day, even during the weekends."
• "Shamia's professionalism and market knowledge were evident from our first meeting, and he guided us through the entire process."
• "Samantha’s communication is amazing and she goes above and beyond to ensure that the property process for my clients relocation is as stress free as possible."
• "Bradley kept everything calm, found alternatives and has always been really responsive and kept in great communication at all times."
• "The team were professional throughout and the lead agent Bradley Everitt was in regular communication and kept us up to speed with progress at all times."

Cons:

• "No-one at KFH deemed it important news to pass on."
• "This was typical until I finally exchanged - no updates even when there were delays unless I, or the agent I was buying through, contacted them."
• "I contacted KFH in Jan 2019 to complain that I had not heard anything for a month."
• "Genuinely feel like I lost out on ££££’s as a result of going with them in the first place."
• "Constantly showed people round who weren’t interested as they didn’t fit the criteria, simply to hit their viewings targets."
• "I didn’t feel like the agent predominantly dealing with our sale was personable or always kept us in the loop."
• "Unfortunately I received more information about the sale from the other agents in chain and from my own research and never even received a call or email from the agent about completing our sale."

Professionalism

Pros:

• "Paul Johnson do is job with good quality and commitment and act professional give is client good support and he is trustworthy."
• "Both Brian and Javaid provided an excellent service that I cannot commend enough."
• "Javaid has even been given me advice when things have gone wrong with other agents whilst selling another flat in another part of town."
• "I found Brian great to deal with, he was very professional and good at keeping me up to date with progress."
• "Javaid and Leon at Kinleigh Forest Hill were outstanding in delivering an excellent, warm and reassuring customer service."
• "The team were professional throughout and the lead agent Bradley Everitt was in regular communication and kept us up to speed with progress at all times."
• "Javid was exceptional and clearly very experienced in all aspects of the selling of properties."

Cons:

• "I sold my flat through KFH, completing in November 2019 and whilst I am grateful to them for finding a buyer in a difficult market I found the entire experience much more stressful than it needed to be due to their lack of service."
• "Really disappointed. Completely overvalued my property from the outset and lured me into a false sense of security."
• "However, one star down for property management. The progress is very slow and although the works have been agreed by the landlord over 3 weeks ago, they are not even booked yet."

Market Knowledge

Pros:

• "Having dealt with Javaid on several occasions over the years, I have come to really value his opinion and the advice he gives me."
• "We had a number of local agents visit and Javaid was the only one who really demonstrated an understanding of the area and the market."
• "Shamia's professionalism and market knowledge were evident from our first meeting, and he guided us through the entire process."
• "His vast knowledge of the area was a great help to me and my wife in our property search."
• "Shamia was excellent with his knowledge on the market and very professional."
• "The staff at KFH Forest Hill are knowledgeable, friendly and helpful."
• "The KFH team, and Javaid in particular are utterly brilliant. They are incredibly knowledgeable about the market place."

Cons:

• "They also did not offer me any proactive feedback on the price or give me their opinion on the market until I insisted - I would expect this feedback to be a core part of their service to vendors."

Communication

Pros:

• "Javaid and his team dealt with all the viewing and kept us updated by email, text and phone calls which resulting in him being able to secure the right deal for us."
• "Our lead agent, Oliver Wilson was efficient, good humoured, on top of detail, great communications."
• "Leon Green is extremely helpful. He is very responsive, always follow up with our queries in the same day, even during the weekends."
• "Samantha’s communication is amazing and she goes above and beyond to ensure that the property process for my clients relocation is as stress free as possible."
• "Bradley kept everything calm, found alternatives and has always been really responsive and kept in great communication at all times."
• "Communication is first class whether it us by telephone or email; Kyle is there to answer my many queries and always prepared to go that extra mile!"
• "Communication was great, and our agent Shamia was a godsend, quick to respond to any queries we had, professional."

Cons:

• "No-one at KFH deemed it important news to pass on."
• "This was typical until I finally exchanged - no updates even when there were delays unless I, or the agent I was buying through, contacted them."
• "I contacted KFH in Jan 2019 to complain that I had not heard anything for a month."
• "Unfortunately I received more information about the sale from the other agents in chain and from my own research and never even received a call or email from the agent about completing our sale."