JOHNS&CO Reviews Summary

Property Rental and Management

Pros:

• "Amy Wood from Johns and Co was exceptional! She went above and beyond and ensure we found our ideal property."
• "Jack Lippard helped us through purchasing our own flat and I must say he is one of the most patient and professional person I have met till date."
• "Highly recommend johns & co royal wharf team. In particular Robert McCracken as the property manager was highly responsive to issues."
• "Really great service and super friendly and efficient staff! I have been working with Johns&Co for years now and I can say that I did not have any issues at all with them."
• "Had a really good experience with Danny King of John & Co (Royal Wharf). He was very proactive throughout our search and really pleasant to deal with."
• "I’d like to give my compliments to Mr. Marla Andrew Shek, the letting manager, on his excellent service to search a good tenant to me last year."
• "I have been a customer of Johns & Co, a letting agent and property management firm, for over 2.5 years and I must say, I am extremely satisfied with their services."
• "We recently moved with the support of the Royal Wharf team of John&Co. The service both in finding a new place, the attention to delay in making the move in work smoothly was excellent."

Cons:

• "Awful service when moving out, clearly don’t care about tenants just making their commission."
• "Was charged a cleaning fee £270 despite the only cleaning in my check out report being some dust - but funnily enough the invoice provided was stamped Johns and Co."
• "Not the greatest agency to deal with. Do not move to Royal Wharf. Johns&Co are renting out parking spaces at unjustified rates."
• "Our property manager, Robert McCracken, is an absolute gentleman! Professional, timely, went above and beyond during the tenancy and during the move out process."
• "A massive THANK YOU to The team @ johns & co for all the help and assistance they provided when we were organising the lease of our car parking space."
• "An absolute nightmare, keep your flat in immaculate condition and they will still try to squeeze every penny from you at end of tenancy, getting our deposit back was so stressful."
• "Extremely poor experience with Johns & Co. Vomit on the balcony when I moved in and took months to replace a faulty bathroom fitting."
• "Really poor service after you sign your contract with them. They clearly not on the level to give high-quality service."

Professionalism and Responsiveness

Pros:

• "Amy wood was amazing when she helped us though the lettings. Very responsive and warm. Super smooth process!"
• "Would highly recommend Johns&Co. Handled everything for me from finding tenants, screening them, and managing my property."
• "Good agency to reach out If you are looking for a nice property. Amy and Marwa were very responsive and provided good assistance."
• "Our property manager Robert McCracken was a delight to deal with! Really professional, always responding in a timely manner."

Cons:

• "Awful experience with recruitment - wasn’t sure where to post this but it’s so poor how candidates are treated."
• "Always great service from J&Co. We have currently been dealing with Chelsea when going through the application for a new property and she has been very efficient and helpful throughout."
• "Myself and my girlfriend just signed our contract for a new place with huge help from both Sebastian and Helena."
• "Chelsea has been absolutely amazing from communication to organizing contractors quickly to fix what was needed!"

Value for Money and Transparency

Pros:

• "I am quite happy about the Johns&co letting service. I chose the full management plan, and it is pretty much as trouble-free as it should be so far."
• "Overall good experience with a responsive and helpful team. Had an issue getting into the flat with the keys they provided me."
• "Really good experience obtaining my Car Park space and Rental through Johns&Co."
• "Highly recommend Johns&Co. Handled everything for me from finding tenants, screening them and managing my property."

Cons:

• "A complete rip off, NO SERVICE. NO SECURITY, BROKEN DOOR, UN CLEANING FOYERS AND RIP OFF PARKING."
• "If you are looking to move to Royal Wharf DO NOT use Johns&Co, overpriced and poor service throughout the two years and four months of our tenancy."
• "Most unprofessional estate agency I've ever dealt with. After qualifying my details and showing me one flat, the agent literally stopped replying to any emails."
• "We did experience a couple of small problems with Johns&Co in the viewing stage. They showed us different apartments to the ones we had inquired about."