Chestertons Westminster and Pimlico Reviews Summary

Agent Efficiency

Pros:

• "Benat Estanga is an amazing agent! Very responsive, personable, honest, and knowledgeable about the area."
• "Charlotte Brugerolle was instrumental in securing my latest property - she was extremely helpful and ensured all aspects of the move went smoothly."
• "Mariel Stephens was an efficient Chestertons agent who immediately understood what I needed."
• "Tom Newell did an excellent job helping us through the process of leasing a flat in Westminster for two years."
• "Will from Chestertons Westminster made our move to London easy and stress free."
• "Very efficient service from Mariel."
• "Martins from Chestertons provided excellent service. He was highly professional and knowledgeable, making the entire rental process a breeze."

Cons:

• "Puzzled by reviews - my experience was broadly negative. Tried to buy a flat through them."
• "After being with them for four years, it is safe to say as a tenant, you are better off looking at other companies."
• "Litterally not returning text really unprofessional!"
• "Stephanie Pudner and Sara Lowry also, to this date, have not returned messages from my solicitor about return of contracts."
• "Tried with savillis and signed for a beautiful flat in 2 days!What a shame for such a name!"
• "This happened after having done the survey and all the conveyancing and mortgage paperwork had been done. As a first time buyer - it was certainly a learning curve and I would be cautious before dealing with them in the future."
• "Sadly one of these real estate agents that arrange viewings and don't show up."

Customer Service

Pros:

• "I am going to give 5 stars because I really liked the service that I go from this agency."
• "I can't recommend Alina from Chesterton London enough! I explained what we are looking for and she was spot on; very efficient, professional and provided amazing support!"
• "Everyone is professional, polite and efficient."
• "The team worked hard; Alina and Charlotte kept me informed about viewings, the process at all stages and their feedback was helpful."
• "It’s been nice to have an agent who we have genuinely felt is in our corner and looking after our best interests."
• "I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property."
• "I would highly recommend Chestertons and will definitely look for their help next time I need to rent a property in London."

Cons:

• "The way in which they have tried to extort two students has been nothing short of dishonest and simply unfair."
• "Did not help out, multiple times, with noise and dust pollution complaints including out of hours construction work and immediately forgot our interests."
• "They also didn't follow up to try and help me find anything else. Bizarre and disappointing treatment considering the amount of money lost."
• "Disappointed! I had met James who show me few flat wich wasn’t really fit and them never really heard of him anymore."
• "After offer was accepted, the estate agent, Stephanie Pudner and Sara Lowry did not respond to emails, never called back when I left messages."

Professionalism

Pros:

• "She made me feel as if I was dealing with a friend."
• "The quality of applicants supplied is always very strong."
• "I have had a pretty wide experience of working with estate agents in the past so I can say that Stephanie went way above the normal call of duty."
• "Nishaad is a very client focused agent."
• "His attention to detail, responsiveness, and willingness to go the extra mile were truly commendable."
• "I am very happy with Chestertons, they have helped me to get a great deal in Pimlico, specially Charlotte, I was new when I moved here and she made the things easy for me to get a place as soon as possible."
• "I've been renting for several years in Pimlico area and without any doubt Chestertons Westminter and Pimlico is the best estate agency: honest, reliable and effective."

Cons:

• "The portal creates 'tasks,' which makes it easy to stay on top of the process."
• "They were excellent in negotiating the rent, and going through the process as quickly as possible."
• "I was enormously impressed by the service provided by Nishaad Ali. He was personable and helpful, and went out of his way to ensure that our flat was let quickly over the holiday period."
• "The service offered by Chestertons was amazing, in particular my agent, Martins Purlicis, was great and helped me getting the perfect flat."
• "Chestertons gave a good service in finding me a tenant for an apartment in London."
• "They helped us with every step of the way and valued the smallest details- Thank you so much!"
• "Best letting agency I've ever worked with."