Specsavers Opticians and Audiologists - Milton Keynes Reviews Summary

Customer Service

Pros:

• "Upon arrival all staff were incredibly welcoming and helped ease my anxiety."
• "Staff are always friendly and helpful."
• "From start to finish the staff were excellent, helpful and professional."
• "Such an amazing store. Staff couldn’t do more, left feeling extremely happy."
• "These folks are the real deal, both professional and friendly."
• "Lady serving me I think was new and was unsure about some questions I was asking but she went to her manager to help assist me and find the answers I was looking for."
• "Fantastic Customer Service and Professionalism from Natasha, Charlie and Adnan."

Cons:

• "The staff member that served my mother-in-law found was using the details of another person with the same name & birthdate and would not double check the system for address and was rude to my mother-in-law."
• "The worst retail experience I have ever received. Reception staff rude, shouty and abrasive."
• "The manager even wrote incorrect information when I requested a refund and I had to tell them to cross it out."
• "Absolutely hopeless. Eye tests are ok but the admin is terrible."
• "Terrible service received at the door of this branch."
• "Zero empathy or humility from them and it is very clear this particular franchise only cares about money, not it’s customers."
• "I was rudely welcomed by the woman on the front door counter."

Product Quality

Pros:

• "This was easier than normal as I always go for the type of frames that remember what they should be as I have a tendency of falling asleep wearing my spex and have given up trying to Rene day them back into shape, so much easier getting the type that just spring back."
• "Been very happy with the service and referral for cataracts and subsequent new prescription."
• "Fitted well and were given some minor adjustments for a perfect fit."
• "Tried the super readers for the computer and they work much better than the old occupational ones I replaced."
• "They saved me recently. My frames snapped and I popped in without an appointment. They were able to transfer my lenses into the new frames immediately and gave me a discount."
• "Had an excellent choice of glasses."
• "They helped fix my MiL glasses. It was from India and I had no clue where to give it for fixing. The specsavers were helpful and they fixed it for free."

Cons:

• "Absolute waste of money and time, buyed glasses from here for a while, first pair broke within 2 months was told I had a 2 year warranty on all glasses, the lady in the shop tried repairing with super glue and failed and said they are not repairable."
• "So had to buy another pair, £180 total paid including lenses thining, these broke within 6 months lense kept falling out."
• "What an absolute farce!? I recently took my specs in to have one of the hinges replaced."
• "Stupid service. Given wrong glasses and had to visit 6 times to get it right."
• "They made wrong glasses for me which i already paid for and which made my eyes sore for two weeks."
• "One pair had a cross threaded screw."
• "Very poor service if I could give 0 stars I would I booked appointments for my 2 children back in August had to wait 6 weeks for an appointment 2 hours before my appointment I had a phone call cancelling the appointments and re booking them had to wait a further 2 weeks appointments were booked for tomorrow just had a phone call to say they are cancelling them again."

Store Experience

Pros:

• "I'll be using them again. I went to the Newport Pagnell High Street branch."
• "Superbly polite & helpful staff with a wide choice of reasonably priced glasses following a comprehensive eye examination."
• "In the end I purchased a new pair of glasses and prescription sun glasses due to this experience."
• "First class service from ordering new glasses all the way through to collection and fitting excellent service and and professional staff."
• "The staff and the customer service here is outstanding - staff cannot do enough for you as a customer."
• "The eye tests felt very professional and the optician and staff kept me at ease whilst they did the relevant tests."
• "The specialists we dealt with (Jamie for hearing aids, Natasha and Matt for eye tests and dispensing) have been consistently excellent in the care and attention provided."

Cons:

• "Not worth even 0 star, was treated like cattle, asked to stand in corner."
• "I would not recommend this store because they lacked empathy and good customer service."
• "Service okay but collection had to stand outside to try new glasses on would have preferred sitting down to read with them on having worn them for 5 days seem to be getting head aches back of my eyes."
• "Walked in planning on purchasing a new pair of glasses, looked around to see many other customers trying multiple pairs of glasses on, thought it’d be safe to do so myself, apparently not!"
• "Spent over two hours getting eyes tested and buying new glasses. Kept waiting for ages inbetween routine tests, then left to find my own frames."
• "The assistant that we were given to help us did nothing but try to upsell."
• "No aftersale service have prob with my eye told to see another opticians or go AnE as they had no appointments available felt like I meant nothing anymore as they've had my money!"