Oakland Estates - Letting & Estate Agents Ilford Reviews Summary

Customer Service

Pros:

• "Jay provided impeccable service to both me and the landlord and made the whole process run smoothly and without any hiccups."
• "Very thorough, responsive & professional in all respects."
• "We had a recent issue with the boiler and we flagged it via email. Ricky kindly arranged for an engineer to come in the next day for a review and a follow up fix in the same week."
• "If there have been any building concerns raised by the tenant these have been dealt with efficiently and in a very professional manner."
• "Jay was always very quick to reply to calls and emails as well as answering any questions I had."
• "Great service, specially JAY, he was awesome and sorted our queries very friendly and professionally."
• "We have been very impressed and well looked after by Ms Abid as she is always prompt in her response and takes the correct action."

Cons:

• "WARNING! Oakland openly allows their landlords to discriminate against disabled people."
• "We lost a property because of them."
• "Never had a reply I was left ignored."
• "They ruined our money times given us stress I personally in stress already I am not well."
• "Jay is basically having a laugh of everyone, he said I can hire the flat and go further with the application but then they didn't reply."
• "Still no reply to my emails and stupid answers by phone."
• "They are so cheated time waster waste our time."

Professionalism

Pros:

• "He provided us with professional ideas and advice throughout our first-time renting process."
• "They are very professional and trust me they are real agent."
• "Letting my property through Oakland Estate was a breeze from advertising the property to finalising the perfect tenants."
• "Professional staff, experienced, friendly and helpful."
• "The team at Oakland are thorough professionals."
• "Renting from Oakland has been a breeze, all thanks to the professionalism that the team displays."
• "Oakland Estates have been professional, proactive and informative with regards to finding me a new tenant."

Cons:

• "Unprofessional."
• "Terrible customer service, I called and made an enquiry the first thing they asked me is how much I make."
• "They are very unprofessional..very unprofessional for us so sad so depressed."
• "Con-artists and professional liars are terms that can be used to describe these people."
• "Avoid this estate agent."

Property Management

Pros:

• "Also the property I rented from them, is amazing and better than any other houses I have seen since I started doing the research, and at a very good price."
• "They respond quickly to my email requests - usually related to maintenance."
• "Having been a landlord for years, I have experienced various estate agents. I have to say that none have been as professional, honest or attentive as Oakland Estates."
• "Oakland Estates are an excellent estate agent who I would highly recommend, their expertise in the property market is incredible and everyone who works with them is very friendly and professional."
• "Oakland recently sold my house for me, Jay was extremely good at ensuring everything was managed to get a smooth quick sale through to completion."
• "The leasing process was made transparent, quick and easy."
• "I cannot thank Oakland Estates enough for all they've done in helping us find somewhere to rent."

Cons:

• "Everything is nice and sweet when you move in and you sign the contract...but when you give notice of moving out they just don't care anymore !!!"
• "Only negative is they dont provide the cheapest price for property maintenance or gas/electric certification so you still end up doing the legwork."
• "They cheated me with a bed bug house and took all my money never gave it back."
• "WORST EXPERIENCE OF ALL TIMES, I WILL DEVELOP MY REVIEW AT LATER TIME WITH MORE DETAILS."

Communication

Pros:

• "I am very happy to have contacted these companies Oakland, especially a high specialist like Alfie Rosen."
• "I would like to thank you Hilly Abid for all her help and always there for us."
• "Anytime I’m emailed Hilly she is always answer quick as possible."
• "I also want to express my special thanks to Alfie, whose transparent and honest communication added an extra layer of trust to our interactions with Oakland Estates."
• "They are very quick at responding to any questions or issues you may have."
• "A massive shoutout to Alfie for all his hardwork and reassurance."
• "Jay always returns my calls promptly, politely and extremely professionally."

Cons:

• "Chasing the agent ( Jay) who is not picking the phone and when I do get to talk to him he is making excuses."
• "They are very unprofessional..very unprofessional for us so sad so depressed."
• "I was left ignored (even though I called the number 5 times) could have been left on the street."