Specscart Opticians - Bury Reviews Summary

Service and Staff Attitude

Pros:

• "Customer service is above any expectations you may have."
• "They are all very professional and take time to get things right."
• "What an extraordinarily lovely bunch of people, they made me feel relaxed, understood."
• "The customer services representatives eat sleep and breath glasses and our passionate about helping people."
• "Thank you to the team at Bury, Manchester branch for your friendly and professional services."
• "The service is superb and the staff are so friendly and helpful."
• "Every time I come in he acknowledges me by my first name and remembers our last conversation!"
• "As a Yorkshire lass, travelling over the border to Lancashire and without my passport. LoL. As soon as I walked into the Bury shop, all I could say was that by the time I left, all the staff and I were family."

Cons:

• "Came into store was two members of staff in, a very large lady with a musty smell and a skinny chap who we had no involvement with."
• "We got “oh is your mum getting on abit now - bless” She refused to acknowledge the problem insisting my mother was the problem."
• "No apology or no overall professional fixture or dispensing techniques used no fitting or adjustments to frame and ultimately still no sight obviously for my mother."
• "Lady informed us the owner gets all frames from china and was top quality. When large lady showed us some frames she broke x2 in demonstration and literally binned them."
• "Will not be visiting in the future and have informed neighbours and colleagues alike to avoid."

Quality and Selection of Glasses

Pros:

• "Frames are so stylish."
• "These also were ready in two weeks and are extremely effective."
• "I came away with 2 pairs of glasses too (for long distance and reading) all done in the same morning...AMAZING BONUS!"
• "Glasses fit perfect. They do fit them for you, stopping nose sliding, falling off and crookedness etc."
• "Regarding quality it's in line with the best there is on the high st and online. Feels expensive without the big price tags."
• "Excellent communication throughout."
• "I couldn’t be happier with the service I received! I was in desperate need of an emergency pair of glasses and found Specscart via Google search."
• "Went to the walkden store, great selection, even better staff couldn't do enough went above and beyond."

Cons:

• "DON’T USE THIS OPTICIANS! Made a booking for my mother to have her glasses checked due to having some minor issues."
• "Came into store was two members of staff in, a very large lady with a musty smell and a skinny chap who we had no involvement with."
• "The very large lady in store took my mothers glasses and dropped them on their hard floor which led to a breakage."
• "When asked about NHS she rolled her eyes and gave colleague a look with her eyes rolling backwards and asked me 5 times to spell my mothers name."
• "Not professional you can get the same thing at profession opticians like Specsavers or VisionExpress but Specscart is low value, low morale, low customer satisfaction and blame culture."

Price and Value

Pros:

• "Cost savings at this opticians is better than online glasses purchasing, although if online is how you purchase then they have that as well."
• "I bought a pair of sunglasses too because the price was such good value."
• "I couldn’t be happier with the service I received! I was in desperate need of an emergency pair of glasses and found Specscart via Google search."
• "I can’t believe how easy the process has been to get my glasses. After years of paying a fortune I can’t believe the difference in price for the exact same lenses."
• "A Real gem of a store which made glasses buying a doddle. Very reasonable prices too..."
• "I recently paid a lot of money for some frames that I fell in love with but was quoted a crazy amount for standard distance lenses (£310) I decided to risk buying them and getting lenses elsewhere."
• "It could not have been better! By visiting the Bury shop I benefitted from the expertise of the young man who served me there because he was attentive, professional, friendly and a pleasure to do business with."
• "A good professional service with very reasonable prices especially when compared with the likes of Specsavers, Boots et al."

Cons:

• "0 RATING! They sent me a FAULTY FRAMES! as soon as they came i took them to the optician straight away to add the lenses."
• "These frames were PAINFUL, left blisters and marks on my face."
• "DO NOT BUY! FAULTY PRODUCTS AND NONE SOLUTION FOCUSED."