Morrisons Reviews Summary

Store Layout and Selection

Pros:

• "The layout of the store is generally well-organized, allowing customers to find items relatively easily."
• "Large store great selection and availability at good prices."
• "A great shop to visit with a wide selection of groceries."
• "Also have a party planning area where you can get most items you need to arrange any party... Fishmonger, butcher and bakery inside as well as a deli section."
• "Great. Not as busy as Asda. Good that they have fishmonger and fresh bakery."
• "The store itself is large and spacious but fitted out in the now very familiar Market Street style."
• "Loved it great market place. Fresh meat... Well stocked supermarket with a wide range of staple as well as multicultural food on offer."

Cons:

• "No matter what day of the week I go or what time, the shelves are never fully stocked."
• "I don't think Tuesday is a good day to shop there as many of the shelves are empty... Morrison's very busy, quite a lot of shelves looking empty."
• "This store is never fully stocked, fresh fruit and vegetables are frequently out of stock."
• "has really gone downhill since my last review. The store needs lots of attention - lots of products on the shelf with no prices and it's a bit of a depressing place to shop."
• "Always understocked with food, out of date promotional labels and shelves restocked with items in the wrong place to provide the illusion of stocked shelves."
• "The store on York rd Doncaster clearly has problems on its so-called market street regarding the bakery with supply of freshly cooked bread."
• "Stopped stocking Crucials Extra Hot Chilli sauce to allow shelf space for several different sizes of bags of Almonds."

Staff and Service

Pros:

• "Find staff really pleasant."
• "Very impressed with the food and the coffee. Friendly and helpful staff."
• "Friendly service."
• "The lady on the till was very pleasant."
• "Staff friendly and efficient."
• "The staff were super organised and really helpful."
• "Excellent staff, very friendly."

Cons:

• "Staff seem to rush you even when the shop is empty."
• "Not the best service."
• "The Store Staff behaved in a hostile, unwelcoming manner."
• "Barely anyone on checkouts."
• "Not enough staff last night at 6pm - only 2 tills open."
• "I joke never using again... very rude and ignorant staff, food was horrible."
• "Staff on the customer service desk manage to serve without making eye contact."

Checkout Experience

Pros:

• "Assistant helpful but she was literally running from one to the other."
• "I went through the self check out which was great as it has a much larger area with a conveyor belt which made for a stress free check out."
• "I was even advised to used the self checkout out by one of the workers so i didn't have to queue, thanks ;-)"
• "Click and collect was absolutely fantastic!"
• "Although not the usual branch I use, the shelves were reasonably stocked. Went to the self serve counter... only 1 customer in front of us so went through reasonably quick."

Cons:

• "Just endless queues to pay. The self check out is massively understaffed."
• "Took 20 minutes for me to self checkout with 7 items."
• "Lots of people using self check out as queues for manned tills were down the aisles."
• "Well stocked but huge queues on the tills during the day."
• "Can't believe the self service checkout could be so bad, failed on all 3 trolley ones... Useless system, will never use again."
• "Self checkout horrendous, one staff member managing all self checkouts."
• "customers are always waiting by the till with no one to serve them and especially elderly shouldn’t be getting this treatment."

Café and Food Quality

Pros:

• "Very impressed with the food and the coffee. Friendly and helpful staff."
• "I always find Morrison's café is a friendly atmosphere to be pleasant an the light lunch me an my friend Katie Rose 🌹 have is reasonable cheap an enjoyable... 😊"
• "For all of August 2020 most eateries are giving a 50% discount on food and drinks every Monday, Tuesday and Wednesday. Morrisons are offering it seven days a week, very generous."
• "They had a special offer of half price small and large breakfasts this month so I had to try both out. Both were very good value for money and tasty."
• "Good for a reasonable price edible meal."

Cons:

• "Nice shop but the cafe is dirty."
• "The bacon sandwich was very greasy and tasteless the bread was dry."
• "Tried the cafe for the first time, the food was overcooked, complained, nothing done about it... Morrison's very busy... also a 30 minute wait for food."
• "The cafe is poor not what it used to be very greasy food not clean like it used to be."
• "Since self clear has been introduced the tables don't seem to get cleaned any more."
• "Rude cafe staff… food wasn’t cooked so was sent back, new order came without the same items and staff certainly don’t like criticism."
• "After I ordered 2 coffees using the app I found there were no clean cups available."

Accessibility and Convenience

Pros:

• "The carpark is nice and big."
• "Fully wheelchair accessible big car park with disabled and family spaces."
• "Baby changing room is good - clean with plenty of room."
• "Finish your shopping and eat in the cafe area, again very clean with a friendly staff."
• "Large store selling near enough everything you could want Grocery Wise."
• "The store is clean, well presented and lots of room between the aisles."
• "It's a supermarket selling most things you'd expect."

Cons:

• "Not appropriate for disabled who are being told to enter one door and leave by another door."
• "Awful shop today.no trolleys available.weather is throwing it down."
• "Never find a shopping trolley, don't like the car park... I have had to search the car park for said trolley there WAS Not one to be found."
• "The toilets had toilet roll all over floor and there was a large spillage of water."
• "The ceilings all along the tills are water stained and mouldy."
• "Store had been looking a bit dirty lately."
• "The table we sat at today was covered in dried and recently spilt food/drink."