Chorley Group Blackpool Nissan Reviews Summary

Customer Service

Pros:

• "Absolutely 100 percent customer service from him."
• "First class service will be using Chorley group Blackpool for vehicle purchases in the future."
• "Fantastic service from Daniel at Blackpool Chorley group what an asset to the company."
• "Very pleased with the service I received when buying a used Kia recently."

Cons:

• "Took 20mins to actually speak to someone from parts dept."
• "Avoid. Your warranty is worthless, their promises are worthless. Lying deceitful money hungry company."
• "Once you brought the car they don't want to know still waiting 3 weeks for my 200 pounds that they owe me."
• "Partner booked car in for a job after ringing service dept 4 times no one answered so phone cut off."

Staff Professionalism and Friendliness

Pros:

• "They were extremely helpful, professional and friendly."
• "Reece and Jamie were absolutely brilliant when we went in today. They were so helpful, talked us through all of our options."
• "The sales executive was excellent, never hurried us and explained each stage of the process/paper work in clear detail."
• "Keith and team show the highest customer service level you could possibly wish for, genuine people doing a great job."

Cons:

• "Nice car shame about the dealership."
• "Appauling. As a young girl I went in their looking for a nearly new Nissan Juke exchanging my car too. The finance Manager Phil, was very pushy and his attitude was awful."
• "Absolutely disgusted with the attitude of the manager regarding to an issue relating to the transferance of a number plate."
• "Waste of time.....told us they had a Electroclash Grey (Metallic) Fiat 500 Mirror in stock waited for video to be sent via e-mail, never arrived."

Buying Experience

Pros:

• "Very easy end to end, professional, Richard was really nice to deal with. Car delivered as described."
• "A big thank you to David Gore who dealt so professionally in the recent purchase of our Nissan Qashqai."
• "Great initially with the purchase and part exchange but then the sales man was impossible to reach and kept moving the delivery date."
• "Excellent customer service (Christine) was exceptionally brilliant ,I didn't even realize I had waited that long for my car to be serviced."

Cons:

• "Reserved a used car online and booked an appointment for a few days later to view. Car was advertised at £9995...Apparently the VAT hadn't been added on and they wanted an extra couple of grand!"
• "We made a 100 mile round trip to view a car only to find it was covered in scratches and dents."
• "As soon as you walk through the door your jumped on can't even look around without being harassed."
• "Useless. Stood around for ages, even nodded my head to indicate that I wanted some service."