Chorley Group Preston Nissan Reviews Summary

Customer Service

Pros:

• "Great service from Jamie Fox, dealt with my enquiry & kept me updated on delivery."
• "Karen drove my car from Preston to Portsmouth, really lovely lady. Would definitely use them again thank you both very much."
• "Lewis was so lovely and I found it great chatting to Tony on carwow."
• "The staff were welcoming, hospitable and genuinely cared about me having the best car for me and my family."
• "Absolutely fantastic service we received by Sam on helping us find the right car for my family needs and in our budget."
• "We had a pleasurable time with Sean picking my wife's new car."
• "Our visit to Nissan was very good, we met Jamie and Lewis who looked after us very well."
• "It was a totally positive experience from the moment I arrived til the day I picked up my new car."

Cons:

• "I have booked Major Service through their website and finally the day comes and rang them to check if they have Courtesy car as booked, then the agent said they haven’t received my booking."
• "Abysmal service!! Taking a 14 month old Nissan Leaf that regularly slams the park brakes on while reversing without warning to now binding hard, scraping and locked on so that is now difficult to move without a lot of accelerator applied."
• "Purchased used Peugeot 3008, on initial visit to view, we pointed out 3 scratches on offside of vehicle which, salesman assured us would be sorted during vehicle preparation. This is when things started to go wrong, the 3 scratches were still readily visible."
• "Really poor service and severe lack of communication to customers once order had been taken, would not recommend."
• "Dreadful experience from start to finish. My first encounter was with a very rude member of the sales team, who I believe to be the manager, he did not answer any of my questions and was very pushy when I said I would like time to think about my choice."
• "Service was badly handled, car had bumper scratched, got repaired but that should have been sorted before selling car, mot certificate was missing and at the end manager handled the complaint and resolved the issues."
• "So, I wasn’t happy with the service provided. Firstly, I wasn’t informed that I could have a minor service which I later found out after paying for the major service! that I could."
• "Not had the best experience - seems these guys could do with some customer relations training they left me in tears and they completely absolutely don’t care at all."

Vehicle Quality and Features

Pros:

• "They didn't have the car I wanted, but they found one for me elsewhere."
• "It was a totally positive experience from the moment I arrived til the day I picked up my new car."
• "The whole process of purchasing my vehicle from the dealership stress-free. Thank you very much!"
• "Smooth, trouble free purchase and part exchange."
• "Excellent service, I reserved my qashqai online and received an immediate response from the team at Preston."
• "I recently bought a car from Chorley Group and the service I received from start to finish was excellent."
• "Really nice experience with Nissan. I’d certainly suggest Chorley to anybody wishing to make a purchase of a Nissan."
• "Bought a new MG from Chorley Nissan, Preston which was sent over from their Chorley branch for me to try, Adam in sales, was extremely helpful."

Cons:

• "Abysmal service!! Taking a 14 month old Nissan Leaf that regularly slams the park brakes on while reversing without warning."
• "Absolutely diabolical service. Bought a car had it to drive for 3 days and then it’s back in the garage with a sensor fault on exhaust."
• "Dreadful experience from start to finish, starting with a sarcastic greeting from the aftersales manager after waiting at the counter for 5 mins at 8:05am as there was nobody staffing it."
• "The vehicle, I was told, was only going into the garage for a ‘check over’ on 15/12 and for this reason I was told my refund wouldn’t be made until this check had been completed."
• "I was quote different prices to part exchange my car, when the paperwork was printed off to sign the agreement it was different."
• "IF you want to waste time on multiple trips, vastly-overpriced parts replacement, and poor unhelpful customer service, visit this dealer."
• "One lady very polite then a young person nothing but rude unhelpful and couldn't care less far as he was concerned I would have to break the window to open the car just sat there my key had broken and the v5 now locked inside was just not interested."
• "Bought a brand new Bose edition Juke. Michelle sold us the car and from start to finish she was amazing!"