Empire Cars Bedford Reviews Summary

Customer Service

Pros:

• "Staff were really friendly, answer any questions and not pushing to sell the car."
• "The staff was very helpful, not pushy and they took care of all the paperwork."
• "Excellent customer service. Very patient, was not rushed to make a decision."
• "Both staff members Gianni & Sam were helpful, and informative."
• "Imran was amazing throughout the sale and always at hand to answer questions, it’s a very personalised service."
• "Extremely professional and polite people that made buying a car easy from the get go."
• "Very informative and honest with answers to questions."

Cons:

• "I think they had grudge towards because I showed my displeasure to them over the phone."
• "Also problems with my back box exhaust which they quoted £240 to me and another garage has repaired the back box exhaust £100 cheaper for £140."
• "Very bad experience with this garage they turned light out o tyre pressure after it went through mot that day light came on whilst on motorway window seal also came off o motorway."
• "Rude man terrible customer service could do with a lot of training in the customer service sector gives you a price one moment then changes his mind rudeist and most unhelpful man I have spoken too STAY AWAY unless you want to be spoken to like a 5 year old."
• "Have heard they sell a fair amount of accident damaged cars and they will not tell you, Would not recommend this garage."

Vehicle Quality

Pros:

• "Considering it's a 7 year old car, under the bonnet it looked like it had just rolled out of the factory."
• "Both cars we have purchased (BMW and Mercedes) have been exactly as described and in very good condition."
• "The car we bought looked like it had just come out of the showroom."
• "The cars are well presented, very clean and tidy."
• "We purchased a Mini Cooper S Convertible last week, the car is in immaculate condition."
• "I bought a Mercedes with only 13500 miles on it and yes it looks and drives like a brand new car!"
• "Vehicle was delivered and as described, could not be happier."

Cons:

• "Took my partner to view a car they had advertised on ebay, when we got there car had damage and scratches which you couldnt make out in the pictures and wasnt put in the description."
• "The front left suspension has a knock on it when I go over bumps empire cars quoted £190 at other garages they quoted me £100 less."
• "And the surprisingly the engine is absolutely dirty full of dust, oil grease."
• "They sold an unsafe and illegal car to my partner."
• "Was not informed on the vehicles history that the cylinders was misfiring in the engine with the previous owner."
• "Once you start driving, you'll hear unusual noise under the vehicle."
• "Baught a 13 plate bmw from these guys almost 3 months ago now, when viewing the pics and the walk around video online the car looked awesome, as they did not point out any defects what so ever."

Value for Money

Pros:

• "Great cars at affordable price."
• "We give Empire Cars 5 stars all the way!"
• "Highly recommend this car dealership!"
• "Sam was very knowledgeable and friendly and even set my phone up with the Bluetooth and downloaded a few apps for me to use in the car."
• "Great service always provided at great prices, they always go the extra mile and always slot me in when it suits me."
• "Purchased a Mazda 2. Great quality car at a brilliant price."
• "Very reasonable prices, high quality and well maintained vehicles."

Cons:

• "Used their services to repair my car. They sent it to be repaired to another garage. Took 3 days to have the car back. Bill overpriced and no invoice."
• "Buy a car in January, seems to be a nice car, pay for 10000£. After 3 months the problems start to appear."
• "Fuming with these dealership people paid £2500 for a Peugeot 208 only has 28 days warranty on the vehicle."
• "After three months of having the vehicle I had an engine coolant leak which cost me nearly £300 pounds."
• "Very unhappy with empire cars just be careful what your buying there and look in to the vehicles history so you don’t make same mistake I did with these so conmen dealers."
• "By reading all the reviews I thought they were good, trustworthy sellers but don't believe all their lies."
• "AVOID please. I saw this car on AutoTrader - I liked pictures and description. I asked the owner to arrange finance for me. He was happy to do that. Took him 3-4 days sort out finance I sent him BankStatement, DL. He arranged finance and asked me to come and collect the car. I booked up mechanic to do checks on car, paid 180£. I called him on 31st to let him know mechanic will be there on 2nd. Called him again on 2nd morning. He was OK with Mechanic coming and do checks. Mechanic time was 2pm-4pm. Around 13:43 I missed call from them. After that I got call from Mechanic. Empire motors sold car to someone else."