Bill's Bluewater Restaurant Reviews Summary

Food Quality

Pros:

• "Quality fresh food always bursting with flavours."
• "Food was really tasty all around."
• "Smashed avocado on toast with 2 poached eggs of the brunch menu was excellent!!"
• "The food was very good and all 3 of us enjoyed it."
• "The food was of very good quality, well presented."
• "The food was really nice, full of flavour and plentiful."
• "The food was gorgeous, sour dour toast was so yummy."

Cons:

• "The food was reasonably ok for a chain."
• "Visited for breakfast- slightly disappointed opted for scrambled egg on toast - small amount of egg and one slice of toast that was fairly hard."
• "However, the food was very average. For starters went for calamari, which really lacked flavour and salt."
• "Food was only ok, had nicer salads from the supermarket."
• "The chicken burger was drier than the Sahara desert."
• "Food was terrible. Brown lettuce in the burger, overcooked fish fingers, rubbery mash."
• "The food was very greasy and tasted of used oil and it was also like warm to cold."

Service

Pros:

• "The servers are always really enthusiastic and engaging with you throughout the meal."
• "We had some special requirements, but the manager made sure they were met."
• "Our waiter was really attentive, civil, polite and ensured we never had an empty glass or cup."
• "Staff really lovely, attentive with food and drinks served promptly."
• "All the staff were really friendly and accommodating of the children."
• "Staff were super friendly and helpful."
• "Service excellent, super helpful / anticipatory."

Cons:

• "It was obvious to us that this was a common occurrence and that the servers had no authority to exchange meals and everything had to go through the management."
• "They even missed out one of my orders so i had to ask them to correct the bill for the right amount."
• "Service fairly slow too. Not sure if I'd return in the future."
• "Service was a bit slow."
• "Poor service. Our waitress went on a break and didnt let anyone know we were her diners."
• "Waitress was quite slow towards the end and got the ingredients wrong for a kids dessert."
• "Service was slow although all the other staff were friendly and pleasant."

Atmosphere

Pros:

• "Atmosphere a 4 only as it’s a shopping centre after all…."
• "Brilliant place, great food lovely staff, warm atmosphere."
• "Overall a great place to hang around and staff were friendly."
• "Really a fantastic place with lots of delicious dish."
• "The place is great and loved the atmosphere."
• "Really nice Bill's at Bluewater. Cosy atmosphere with lots of booths."
• "The restaurant had a lovely atmosphere."

Cons:

• "Very cold to sit and eat inside no heating on overhead."
• "Place is also freezing. Would not return."
• "The restaurant was cold and most customers had their coats still on."
• "Nice place however table was not in a great location right in the walk way."
• "The table we were given was central and under the air con which was FREEZING."
• "Thing that really annoyed me was on the bill that you scan via qr code, the ‘optional’ 12.5% service charge was not optional as you can’t remove it."
• "Overall the experience was poor, the service staff appeared to be inexperienced and spent the majority of the time chatting."

Value for Money

Pros:

• "I went for a lunch with a friend. We took 2 set menu and I might say it was delicious and cheap too!"
• "The prices are reasonable."
• "Good food and well priced."
• "Great prices for great quality."
• "Prices are good value and the setting convivial."
• "Reasonable price and great location."
• "All in all a good breakfast menu that was good value for money."

Cons:

• "I will say the food was over priced as for me my wife and my 1 year old we spent over £105.00."
• "Terrible value for money."
• "The food was very expensive for what was delivered and I am unable to recommend this restaurant."
• "It was ok but value for money it was not."
• "Only drawback is the price for the food and ingredients you actually get."
• "Far too expensive for the breakfast I had which was a handful of leaves and feta."
• "Sadly, I used to love Bill's but I won't be returning to this one. I feel for almost £50 I was totally ripped off."