The Range, Birstall Reviews Summary

Customer Service

Pros:

• "Manager was very rude to my young nephew. While paying there was some chairs on display he touched the chair and she shushed him away saying don’t touch that unless you buy it."
• "I love The Range. Lots of items for the home and garden. At this time of year The Range has lots of fantastic Christmas items from trees to lights and Christmas ornaments. I give them 10/10 for customer service and product knowledge."
• "Had a lovely experience at this store the young lady on customer service was so lovely and knew her job she helped me with a few things was very patient and made me feel at ease an absolute asset to the company her name was Beth/Bethany."
• "Went here after being disappointed by the Hunslet/Leeds branch and was rather impressed considering the interaction at the previous store."

Cons:

• "The store is great but this review is for the cafe upstairs. The manager was lovely and friendly when we visited yesterday but the older lady working with him was blunt."
• "Absolutely everything you could wish for in this particular store. Not too impressed with the customer service !!!"
• "What a TERRIBLE TERRIBLE experience!!! Charged the wrong amount, which happens... but what I didn't expect is to turn into an embarrassing 10 minute issue."
• "This range is large and has most everything you would need. However the craft section was very underwhelming and had barley any felt tip pens or colours. Also staff are unhelpful."

Store Layout and Accessibility

Pros:

• "The biggest Range I've visited. Over two larger floors with a cafe area as you would expect."
• "One of the biggest The Range I’ve come across. A big variety of products to choose from."
• "This Range is huge! Has absolutely everything you could want."
• "First time in the Range, Birstall and I was blown away...omg it's huge!! It covers two floors with escalators and lifts to both floors meaning it's fully accessible to everyone."

Cons:

• "I am a full time wheelchair user and it was difficult moving around in some areas that were very cluttered."
• "For a very big store it felt very cluttered, struggled to get down aisles due to randomly placed shopping baskets due to how busy it was."
• "The low score is due to having a double pushchair and not being able to get around the store without, moving displays, or going back in myself as things were blocking the way."
• "Lovely big store the trouble was the isles are too narrow to get two way traffic because of boxes at th end of each end of the Isles and a person in a wheelchair can hardly get through."

Product Variety and Availability

Pros:

• "The size of the store and the variety of the products it stocks, is truly outstanding."
• "Magic filled the air as I wondered among the vast isles if products. Like a dream where all the products of the world are in one place."
• "Fantastic range store! This store has everything you need."
• "This shop has basically everything you could need in one place, from an Iceland section to a home decor section to a confectionary section!"

Cons:

• "Pricing labels seem inconsistent. Everytime i look at an item the price label is missing (well nearly always)."
• "Recently stock levels have being poor. We are still waiting on household flea spray to be restocked."
• "For them to make out and advertise they are part of Iceland is 100% not true, they buy from Iceland then sell to the public."
• "This range is large and has most everything you would need. However the craft section was very underwhelming and had barley any felt tip pens or colours."

Pricing and Checkout Experience

Pros:

• "Great store with a wide variety of products. Has pretty much something for every room in the house. Wide range of household essentials as well. Good and reasonable prices."
• "Well... I went in for a wrench, but came out with a wrench, a set of spanners and a toolbox. Great prices, a massive range of stuff to decorate and fill your house with."
• "On trend home wares at fab prices. Lots of depts covering everything you need."
• "Good selection of home products at decent prices, maybe a bit close to IKEA though, but a good alternative and quicker to walk round."

Cons:

• "I have to wait to get approval on half price items in Iceland. So girl rings for manager 10 min I was waiting at the till for manager to put it though."
• "Awful place, miserable staff (probably down to working conditions and low pay as staff have told me when they have served me on more than one occasion)."
• "As i entered the premises i was astutely stopped in my tracks and was asked many personal questions you should never ask a stranger."
• "A store with just about everything for the home including a gardening centre, pet products, Iceland, cafe (when allowed to open), furniture, DIY, soft furnishings, textiles, craft materials, stationary, toiletries, picture frames and canvases... Easier to list what they don't sell!"