Snows Toyota Southampton Reviews Summary

Customer Service

Pros:

• "Their customer service skills are professional and caring."
• "Gabrielle took time to understand what I was looking for and to explain the different features and patiently answer my questions."
• "Nothing was too much trouble for him, he explained everything in full detail and was truthful with every word."
• "The service I received was excellent."
• "Every member of staff is very attentive and helpful."
• "Joseph Guy was absolutely amazing, patient and answered all of my ridiculous questions."
• "The customer service personnel engaged well, gave a listening hear."

Cons:

• "Collecting my car, I noted filthy footprints on the driver's side mat. Brown dirty fingerprints over the parking brake, steering and door hand grab."
• "This company when I went over to fix my car the service was terrible and was not happy."
• "Very dissapointed and annoyed with the standard of service."
• "When I asked for further details regarding the issue and price breakdown, the person on the phone said they 'don't know'."
• "Unsatisfied with the customer service and it did not live up to an 'authorised dealer'."
• "Not very good customer service from the repair centre!!"
• "I waited outside for another 10 minutes (bearing in mind I am disabled) and I find it difficult to stand around, so I gave up and left to go home."

Sales Experience

Pros:

• "I have received exceptional service from Toyota and especially Andy Pook."
• "Couldn’t have done more to improve the experience. I was lucky enough to find the car I wanted and had a smooth sailing purchase."
• "I would happily recommend Snows, Southampton."
• "Darren listened to what I was looking for in my new vehicle, and he found a car that ticked more than what was on the list!"
• "This is my second car purchased directly from Snows and I can't imagine buying a car anywhere else!"
• "The best service on selling cars I have ever experienced."
• "Buying a car from Snows was a great experience."

Cons:

• "Perchased a new hilux invincible x and had to wait nearly two years for the vehicle to arrive and when it did i found there not to be the 9 speaker jbl sound system that it was advertised with."
• "MOT got rejected because of a light scratch across the windscreen."
• "Only issue was with the car cleaning: good that I checked the boot. I had to wait another 10 minutes for it to be hoovered."
• "I attended Saturday 16:30hrs to be told the services section was closed and did not open until Monday."
• "When I came to retrieve it back it now has many problems that weren’t there before."
• "Took my car in at 9am for service and mot, was told it will be ready by early afternoon... I didn’t get my car back till 5:30pm."
• "The only drawback was that like many dealerships the forecourt is far too small."

Vehicle Service and Maintenance

Pros:

• "Snows Toyota always provide a top class service when servicing my car."
• "Outstanding quality of work on the service and MOT of my Yaris."
• "Your man was on time picking the time up and returning it. Everything was clean and in order as normal."
• "Efficient service from start to finish."
• "The service team were full of knowledge and helped me with the various problems I had with my car."
• "Fantastic service from first point of contact until the car was returned to us with a full tank of fuel, cleaned inside and out."
• "My car now runs very smooth."