"All of my queries were answered to my satisfaction and when promised a phone call or email back they were always actioned promptly."
"Since my original review above the Service Manager, Chris, has rectified the small issues I had and been extremely helpful."
"Fantastic experience all-round!"
"The whole journey was fantastic, the whole team were helpful and attentive throughout."
"I have never been treated better during the process of buying a car. The service was outstanding, the sales rep was more friendly and very experienced."
"The people I dealt with were efficient, helpful and courteous."
"Excellent costumer service!! Had a service and MOT"
Cons:
"Distinct lack of parking - had to double park just to drop off my car."
"Taken 4 years to fix issue with the car. 4 warranty repairs, 2 of which were engine rebuilds."
"Hello, bad experience with Toyota Waterlloville and this is not the first time."
"Terrible service from what I imagine was the dealer principle, he lost an immediate cash sale for a new hilux."
"The service department reception area waiting to pick up a van for 40 mins now"
"I am disappointed with numerous errors on the paperwork which I did point out at the time of collection I was told the mistakes would be rectified."
"Absolutely shocking service from snows Toyota Waterlooville. I have a 2017 Toyota pro ace van with 40000 miles on the clock that I have just been told needs a new gearbox!!"
Sales Experience
Pros:
"Having recently received a new Toyota gr86 demonstrator, Kevin from the sales team very kindly invited me to drive the vehicle today"
"Just picked up my new GRY from Snows this weekend, the whole journey was fantastic, the whole team were helpful and attentive throughout."
"Todd was an excellent salesman, very helpful and gave me all the information I needed at every step of my purchase"
"Huge thanks to Grant, very good sales guy, came in on his day off to hand over me the car too, above and beyond."
"Kevin has kept me updated through the whole process making everything so easy he is a credit to the company"
"Grant is a fantastic salesman who is more interested in what is best for us rather than best for the company."
"Kevin Sturgess was by far the most knowledgeable and professional salesman I dealt with."
Cons:
"We left our expensive car in perfect condition with them for Service and MOT. When we came to collect it and AFTER WE PAID THE FEES, we were told that after they finished the service and MOT, my car was damaged and hit by ?another car."
"Would of been great to be told that there was an extra cost to be added, example first service of £330 this December up front."
"I looked at my service book, which I left on the passenger seat, and noticed it had not been stamped, so no record of the service in the service book."
"That was Friday, it's now Monday afternoon and no one has phoned me back."
"I was told the very last minute that the drive away complimentary insurance couldn't be provided due to your internal process change at short notice"
"I would have given 5 stars! But after being refused a test drive after owning 3 Toyotas! By the gr specialist! I had to speak to the manager to ask why!"
"Awful communication from Todd and his colleagues"
Facility and Comfort
Pros:
"Dealership was extremely clean and modern with comfortable waiting area too."
"The waiting area is clean and professionally laid out."
"Large Toyota Sales and Service Franchise operated by Snows. Opportunity to view models and to test drive."
Cons:
"The only negative was there was no covered area to be shown the demonstrator cars or when collecting our car. On both days, we had very heavy rain"
"It was absolutely freezing cold in the waiting area, after over 3 hours I was glad to get in my car and put on the heating."