"Not your usual car dealer. From first contact to purchase was an absolute pleasure."
"The ladies on the Service Desk reception couldn't have been more accommodating, friendly and lovely to talk too."
"The two guys were incredibly helpful, did not try to 'sell' us anything and made the whole process PLEASURABLE!!"
"Always greeted with a smile from the service department."
"Excellent customer service received from Harrats Kia Wakefield yesterday."
"Sam Walker was absolutely fantastic, customer service was outstanding."
"The staff are all really friendly and very helpful. I highly recommend."
Cons:
"The car should not have been sent to forecourt with the issues there was and clearly wasn’t checked."
"Service not completed in full which should have been done."
"On a reminder call phone staff were rude when I said the date was wrong 'they will call you if it's important' - they did not call."
"Very poor experience and will not be returning."
"Very poor customer service and care. I would be careful buying from here, any issues you may have they will ignore."
"Communications were a bit poor with messages not getting passed on to the rep we were dealing with."
"I’m now unable to service the car. Very poor customer service and care."
Vehicle Condition
Pros:
"We are delighted with the car after a week’s motoring."
"When we collected the car it was in fantastic condition, spotless, serviced, mot’d ready to drive away with a 15 month warranty."
"The car drove the best it has ever done."
"The car was handed back having been cleaned both inside and out."
"The vehicle was in great condition inside and out."
"The car was in excellent condition, provided with a full service history, and a fair price for age and mileage."
"So pleased with my car I purchased and was not made to feel under pressure to buy at any time."
Cons:
"Aircon was performing poorly, Harratts recommended service that cost £400. After service aircon was no better."
"On my way home the air conditioning stopped working, as the gas had run out."
"Upon collecting the car some things started to go wrong. No need to go into great detail but missing items, damage to wheels and bodywork that I didn’t pick up on at first."
"Had an absolutely terrible experience, bought a car, collection day came picked the car up, clearly not been prepped prior to collection."
"Quick & good service, car sorted & delivered in very good time. Lovely car but disappointed with the fact that the front right wheel has a slow puncture from the moment I first drove it."
"The salesman forgot to give me the locking wheel nuts. He couldn’t find them and promised he would post them. I didn’t hear anything for two weeks so tried to chase it up."
"Terrible experience. Having put new brakes on our car they forgot to put break fluid in and let us drive away with the car until we realised when a warning light came on so had to return the car straight away."
Recommendations
Pros:
"Would definitely recommend 😃"
"I would strongly recommend Harrats Wakefield and would certainly buy again there!"
"Overall an honest, professional service and would definitely recommend!"
"Would recommend this company to any potential buyer."
"Very happy customer & I will definitely recommend."
"Honestly cannot recommend Harratts Renault enough."
"I would gladly recommend speaking with Davey at Harratts if you want a vehicle without being pushed for the sale."
Cons:
"I will never buy another car from this dealership again and I certainly will not recommend them to anyone else."
"Definitely lost me as a customer."
"Very dissatisfied with the after sale service from this company...."
"They have not once contact me to apologise or come up with a solution with the vehicle they sold me totalling 19k."
"We had some full, intense salespeople trying to force us into buying something that we didn't need."
"In my experience, I hit a brick wall in just about every way possible with these guys."
"Not for the commercial customer based on our experience."
Staff and Service
Pros:
"Jack the sales executive was fantastic. He is both accommodating and helpful, exactly what you want from a car dealership."
"I would like to thank the whole service team at Harratts Wakefield for the great and professional service I have received recently."
"Outstanding customer service from Andrea and the team!"
"Cannot stress how helpful and accommodating the service staff were, particularly Andrea and Sharmaine."
"Fantastic customer service from the ladies at the desk and the engineers."
"I can’t praise the team highly enough and the attitude of everyone stems from the Service Manager."
"The staff at this garage are some of the best customer service people I have had the pleasure to do business with."
Cons:
"Avoid avoid avoid."
"So im left with multiple problems to address and more money. When it has come from a renault main dealer. That should address all these problems. Absolute joke."
"Hi all I hardly review but i am so disappointed with renault Wakefield."
"Really disappointed booked an appointment to view a vehicle for the Mrs on the 8th was told a Good car and it had just arrived on site."
"We felt basically like we were hitting a brick wall regarding the vehicle in question as when we arrived we were passed from pillar to post."
"Please do better Harratts as others do much more than you offer."
"Heard nothing back since. Still waiting a week later. Still heard nothing back 3 weeks later."