Hawk Cycles Coventry Reviews Summary

Customer Service

Pros:

• "Dave and the team were brilliant. Helped from start to finish and was covid safe!"
• "Staff were really helpful and resolved the issue in minutes."
• "Service is professional, people is nice, approachable and professional."
• "Customer service was excellent. Adam approached as soon as I walked in and fixed child's bike straight away as soon as I explained the issue."
• "Very friendly staff in this bike shop. David went through everything with me, always smiling and very helpful."
• "The staff were really helpful with talking me through the right products for the problem I was having with my bike and for the price I was looking for."
• "I was provided with excellent customer service from the 2 men in store."

Cons:

• "Not happy with my experience with this bike shop, i went just for a basic service for my bike and got nothing, the bike was with the same problems like before."
• "Unfortunately during my first bike ride I noticed the screw coming loose on the handlebar adjustment."
• "Not a bad shop you can usually get what you want there. But for the repairs to your bike they do charge a bit too much for the labour."
• "Customer service today was very poor."
• "Staff are briliant but i was delt with by the manager Richard spoke to me so aragantly, no customer skills at all very poor exeperience."
• "Rude, unapproachable manager who sold us a scratched with flat tyre and we had to put it together."
• "Since having this done today the chain is now not as it should be and is hitting the frame."

Product Quality and Selection

Pros:

• "Good quality bikes, welcoming staff, with wide range of choices."
• "They also really know their stuff and have done servicing & repairs for us too."
• "Good range of products. Decent prices, and honest selling - not forced into buying something that’s not needed."
• "What 6 year old has 18 gears, disc brakes, front suspension on an alu frame for under £300. Bargain."
• "The shop also has a good range of accessories for your all your cycling needs."
• "Huge amount of cycle accessories in store."
• "The kit is always good value (bikes and accessories) and has been very reliable."

Cons:

• "Really bad quality products sold at a very expensive price."
• "Purchased a bike for a 11 year after his one was stolen... gears kept slipping chain kept making a noise and front wheel sounded like a turbine... now I have to fork out on another bike for my son, as there is no point in taking it back to store as my son has lost all confidence in store and bike."

Price and Value

Pros:

• "Went here a few weeks ago to get an inner tube fitted... service with a smile, cheaper and better service than Halfords."
• "Excellent, fast and knowledgeable service. They knew exactly what I needed and had all the parts in stock. So much better and cheaper than Halfords, down the road."
• "I don't know how their prices compare generally with other places, but the items I needed were definitely not over-priced, and I feel I got very good value for money."
• "All for a tenner with NHS discount and it was a smooth ride home."
• "They charged me a very fair price for the effort they have done."
• "They are experts in this bike repair and they are friendly too. And the best part is they are 10-20% cheaper than Halfords down the road."
• "Great customer service. Came with 2 broken bikes, both bikes were repaired after 20 mins. Everything costed pretty cheap."

Cons:

• "Not a bad shop you can usually get what you want there. But for the repairs to your bike they do charge a bit too much for the labour."