Address: Wide Ln, Southampton, SO18 2HJ, United Kingdom
Phone: +442382551390
Rating: 3.8
based on 207 reviews.
Customer Service
Pros:
"It's quite refreshing walking into a busy dealership and receiving a 'More than Satisfactory' customer service."
"The service was excellent and the salesman (James) really listened to my requirements."
"Any niggles post purchase have been dealt with quickly and with minimum fuss."
"On the actual day, I was greeted with a coffee and a smile and had only a few minutes to wait before I was away in the loan car."
"Couldn’t be happier with my experience at Jaguar Land Rover."
"The customer service at Hunters Land Rover was outstanding."
"All the staff were very polite and professional and looked after all our needs."
Cons:
"Response from Christchurch Hendy rubbish."
"The communication from the staff is non existent."
"Calls aren't returned, responses are vague, ill-informed and unsympathetic."
"Sent a message to rearrange - again no response for several days."
"I have been told on 15 separate occasions that no one is available and that they will call me back, no one ever has."
"When I called again I was rudely told to wait even though I had explained the urgency."
"Was told I would get a call back to try and bring forward the date, no call."
Sales Experience
Pros:
"This was our first experience in buying a car from Hendy Land Rover and its been excellent from start to finish."
"Sales experience was great."
"Special thanks to sales manager Jeremy who stepped in when Jim was unavailable."
"We purchased an approved used Range Rover from Colleen at Hendy Land Rover Southampton. She was a pleasure to deal with and the colleagues of hers that we engaged during our visits were all very polite and helpful."
"Jack de Bray has been outstanding throughout each buying process and his after sales care has and continues to be excellent."
"The dealership and showroom looks fantastic. We were given a warm welcome and Shaun our sales person looked after us extremely well."
"Great Service. The salesperson was great, though it was his last day at work. The finance lady was also great."
Cons:
"I ordered my Defender a year ago, signed a contract and paid a deposit. Just before my build date, i was informed i had to pay £4000 more or lose my car."
"AVOID THIS DEALERSHIP AT EVERY COST."
"Expressing our disappointment the sales rep said there are plenty more Jaguar/Land Rover dealerships in the country - go away and try another one."
"Nick lost interest, took a long while to come back to me and when he did he hadn't read my email properly."
"Hendy takeover has created a ‘cheap’ experience rather than the prestige one it should be."
"The worst experience ever in trying to buy a New Range Rover."
"Very difficult buying experience here, I showed interest in a car they were selling."
Vehicle Service and Maintenance
Pros:
"The guys undertook a detailed inspection of the car which was recorded and forwarded to me by text."
"Another favourable visit to Jaguar Land Rover, and they really looked after me."
"Excellent service by reception, Josy, video report on car and best of all nothing to pay thanks to my Service Pack which is well worth taking with any car let alone a LR."
"By 5.30 my car was serviced, MOT completed and the car valeted. All excellent, thanks. Totally recommended. 10/10."
"Needed brake pads doing as well, and this could easily have become discs too, but again the check came back that the discs were all good and didn't need replacing."
"Just collected my Range Rover Sport SVR! Excellent service and guidance from Jordan Surry!!"
"From the welcome in the drive in lane, Gaby’s friendly and efficient booking in, the informative video describing the issue with my SVR and then the prompt repair it was hard to fault, I was kept informed throughout by Gaby."
Cons:
"Worst Customer Service Ever in Southampton service department we got our new Range Rover in May 2022 and in January 2023 the Car went for a service but they found a problem with the wire with the electrics of the car as it was faulty."
"I was without a car for over 2 weeks in total and on both occasions you were unable to offer me a courtesy car resulting in me being unable to work."
"Spent nearly £40000 on a car from Hendy Southampton, it broke down within an hour of driving away, no interest from the sales team, no apology, no courtesy car offered."
"To add insult they would not supply a cover car whilst we were without a car for several days AGAIN due to their incompetence."
"The final blow came yesterday when we received another call, this time informing us of a sudden and substantial price increase of over £4,000 on the Range Rover orders."
"I was very disappointed with the service I received when my car had been returned to yourselves for the second time as the issue was not repaired the first time!!"
"I took my Range Rover in for a service at 9am and to have the AC, reversing camera and TPMS fixed."