McDonald's Reviews Summary

Service

Pros:

• "Sometimes the service here is really good, when it goes wrong, they can be reasonable compensators."
• "The service was flawless, the food exquisite and the atmosphere electric."
• "The staff are friendly & polite though."
• "Staff are really friendly."
• "An employee walked up to my table and served me my order in less than 10 minutes."
• "Most of the staff are friendly and helpful."
• "Today was my best experience here for a long while. We ate at a table and even though it was lunchtime, service was super quick!"

Cons:

• "The food regularly takes more than 20 minutes from the time of ordering to being ready."
• "Fast food shouldn't take half hour to arrive. When it does arrive, its cold with missing items."
• "Waited an hour and 20 mins for my order."
• "They NEVER, EVER add the sauce/ dip to the side orders."
• "Waited 30 mins in store for 2 happy meals and 2 wraps before I asked for a refund."
• "The staff here are very rude!"
• "The second time my order, along with a few others, was forgotten about and only cooked when we complained."

Food Quality

Pros:

• "The service was flawless, the food exquisite and the atmosphere electric."

Cons:

• "When we opened our bag of food we were missing a sprite and our McFlurry orders were wrong."
• "Sauces missing again and burgers look like they they have been thrown around."
• "Burgers were cold milk shake was worm chips and apple pie were luke warm."
• "By the time they brought my food out the Mcflurry had melted completely."
• "Food was freezing cold when it arrived."
• "Food is nothing to boast about and burgers assembled in a sloppy manner."
• "Got a mc crispy burger, and it was just a soggy peice of chicken and a bit of lettice with a drop of some sauce."

Wait Times

Pros:

• "An employee walked up to my table and served me my order in less than 10 minutes."

Cons:

• "The food regularly takes more than 20 minutes from the time of ordering to being ready."
• "Don't go during peak times you will be waiting for ages."
• "Waited an hour and 20 mins for my order."
• "Again no milkshakes available, told to park up, at a very quiet time."
• "Waited another 20 minutes at drive through then longer more for the meals!"
• "I’ve not been through the drive through once at burgess hill and got my food without having to park."
• "Waited 30 mins when I ordered takeaway inside."

Drive-Thru Experience

Pros:

• "Location: Easy to get to the drive through but limited parking spaces while you wait for your order."

Cons:

• "Do not use the drive-thru, how this set up and access passed the Planners is beyond me."
• "Slowest drive thru ever and coldest fries! You queue for ages to order, sometimes the queue backs up round the roundabout then you're sent to park up and after about 20mins someone brings you some cold food."
• "The queue for the drive through blocks the traffic island on the main road daily."
• "This McDonald’s doesn’t have the staff and capacity to deliver and have dine in and drive through it just results in a huge wait and terrible experience for everyone!"
• "The carpark is far too small and the drive through is often full to the point where the line extends onto the roundabout which is quite annoying."
• "Traffic backed out onto the roundabout for drive through."
• "Very slow drive thru (up to 30 minute wait even when quiet) which often causes traffic jams."

Management and Staff

Pros:

• "Most of the staff are friendly and helpful."
• "The staff are nice enough to bring my order over as im disabled."
• "Extraordinarily polite staff who are clearly overworked."

Cons:

• "Management should be sacked."
• "Most of the staff in the kitchen stand around talking and laughing instead of doing anything."
• "The staff are sullen and unhelpful. It's always total chaos and the worst part is, they're never actually that busy."
• "Too many young folk, they need actual supervision/management."
• "The managers are absolutely rude and ugly like pick a struggle."
• "Management obstructive rude and customer service non existent."
• "They need more staff and a manager who knows what she is doing."