KFC Southend - Greyhound Trading Park Reviews Summary

Food Quality

Pros:

• "All the food we received was cooked as it should be."
• "The burger was OK, could have had a bit more salad in it but flavour wise it was nice."
• "Although the food was good usual kfc quality."
• "In the past it wasn't good here. 3 wrong orders and the chicken was not crispy. I was told that it's much better now and so I tried it. Yes it is better. I got the right order and the chicken was good."
• "I've never had a bad meal."

Cons:

• "This KFC has gone downhill. I find the quality of the chicken is so hit-and-miss."
• "The chicken was overcooked and extremely small."
• "Poor food quality, overcooked, and very dry chicken."
• "All of the chicken was dry. From the family bucket, to the burgers we ordered."
• "Chicken was full of grease and pretty awful."
• "The chicken had obviously been cooked for ages as was dry and hard."
• "Had the original chicken it was very dry and chips were cold"

Service

Pros:

• "She was extremely pleasant and we had a lovely meal."
• "Not long wait for the meal, which we thoroughly enjoyed."
• "The staff are friendly and service is quick and efficient."
• "Queued and ate in the restaurant. A bit of a wait for service, but friendly, capable and quick once order placed."

Cons:

• "Really slow and unprofessional. A good 15-20 min wait at the drive-thru."
• "Every time we go there are staffing issues.. new staff every time.. waiting 15mins just to be served.. then 20mins to get your food."
• "Poor customer service."
• "The staff aren’t punctual and the food is always mediocre."
• "Staff were rushing about, shouting at each other."
• "Absolutely shocking service."
• "Very very very slow service, even at non busy times, don't bother if you want a quick bite."

Cleanliness and Hygiene

Pros:

• "Clean place."
• "On each occasion that I have visited this store it has always been clean and tidy."

Cons:

• "Not very clean and atmosphere very bleak."
• "Food was ok but hygiene was not up to standard."
• "The restaurant was dirty with trays with trash on tables, bins filled up & no staff on cleaning duty apparently."
• "Floor was slippery."
• "They had no mayo no hand wipes Forgot to give us spoons salt etc toilet disgusting and stank."
• "Restaurant clean and tidy, with suitably spaced seating."

Order Accuracy

Pros:

• "But otherwise they do get the order correct and food is alright as usual."

Cons:

• "No pros were mentioned regarding order accuracy."
• "You get a 50/50 chance of the correct order so make sure you check everything before you drive off."
• "They got my order wrong on two occasions recently."
• "Everytime you get a meal from here in the drive thru they get at least one thing wrong."
• "Stopped by KFC to grab lunch for a group of people. After a long wait they gave me a bag of food. Got back to the guys and opened up the bag to find that I'd been given the wrong order."
• "Items missing from order. No fillet burger."
• "Ordered food via Deliveroo and asked for extra chicken which was £3.50. However the extra chicken was not given"