Motors in Motion LTD Reviews Summary

Customer Service

Pros:

• "Purchased engine in Oct 13 which had problems once fitted. Motors in Motion agreed to replace and refit the engine at their own cost."
• "Very impressed. Tom actually called me to advise on the items I needed rather than just relying on email."
• "Spot on! Big thanks to Adam and Andy! Bought a second hand skoda octavia DSG gearbox."
• "Immediate communication and an update throughout each step."
• "Very friendly and helpful staff who explained a lot to me."
• "They patiently provided me with e-mail photos of their Octavia wheels in stock."
• "Adam and Mim Ltd were fantastic. The courier lost my wingmirror cover and Adam called me to say I was getting a full refund as well as a replacement free of charge."

Cons:

• "Totally unprofessional."
• "DO NOT USE AT ALL COSTS!! Customer satisfaction means absolutely nothing to these lot once the Money is in their pockets."
• "he said you can have the refund and cut the line off, which is so rude"
• "Avoid this company at all costs."
• "I purchased an engine. Terrible customer service and unreliable information."
• "Liars who say they'll call you back and change the price of things at any given time."
• "Absolutely disgusted with the so called “customer service” that they provide."

Product Quality

Pros:

• "Part in excellent condition. All in all, top service."
• "I bought a blower motor for my skoda fabia 1.9 sdi which is now fixed and works better than ever on all the settings."
• "Ordered a used diesel injector and it arrived very quickly and was exactly as described on ebay."
• "Every part ordered has arrived on or before time, always within 24 hours of ordering and always the correct part, never a problem."
• "Used a Breaker Yard website to source an Inlet Manifold and EGR for my misses Audi A3 BKD engine... Well packaged as well with efficient amount of big bubble wrap."
• "Item came quickly, well packaged, was the correct item and was in excellent condition."
• "A truly fantastic buying experience, couldn't have been more helpful and the parts I purchased arrived very quickly and exactly as described."

Cons:

• "Bought a ‘reconditioned’ Audi s3 engine that was supplied with faults (metal filings in engine and timing codes)."
• "When the mechanic compared the existing and replacement they were not an exact match and it couldn't be fitted."
• "Bad company stay clear cdl engine 3 weeks to post told it had 26k more like 150k."
• "Bought an engine which supposedly had Fairly low miles for the best part of £1500 took 2-3 weeks to arrive, which wasn't included in the warranty time scale."
• "Then after the engine was fitted used for around 15 miles, had an oil leak from the crank seal, and now after around 100 miles have come to find the head gasket has gone."
• "Absolute scumbags steer clear selling dodgy parts, claiming false mileage on them then saying they cant guarantee the mileage so why say its done that in the first place."
• "Dispatched engine out late. Refusing to give any proof of mileage for the engine I bought. And when engine arrived it was damaged."

Delivery & Communication

Pros:

• "Delivery was fantastic, next day."
• "Ordered a replacement interior electrical component on Monday evening via ebay. Part despatched next day, delivered by DHL on Wednesday."
• "I received my item the next day as promised and infact within 24hrs of ordering!"
• "Ordered Friday received Monday."
• "Ordered on a Wednesday and arrived on the Friday, can't get better than that."
• "Speedy delivery by a courier service, also with great communication."
• "My wheel arrived 48 hours later, a distance of 250 miles."