Boots Opticians New Milton Reviews Summary

Customer Service

Pros:

• "I have always had impeccable service."
• "Best experience ever. Shelley was really helpful and patient."
• "Every staff member I have ever encountered has been helpful, welcoming, and knowledgeable."
• "The whole team, (and I am including the friendly reception from Grace and Amy) have, throughout, made Sheila and me very welcome."
• "The staff were exceptionally accommodating."
• "My first experience of Boots Opticians, in New Milton, was great! Everyone was friendly, helpful, and fun."
• "I have just returned from an impromptu visit to Boots New Milton after I had fallen over and badly scratched one lens of my spectacles. Although I didn't have an appointment, I was seen very quickly."
• "The staff at New Milton branch are helpful and polite."

Cons:

• "Did not listen to me saying I could not see clearly with right eye in testing frame lens unless I tilted head back and looked upwards at chart."
• "So, Boots did not get my glasses right for me in the first place, neither in the second place."

Product Quality

Pros:

• "We are both delighted with the finished articles. In my case, Gigi paid particular attention to my previous orders."
• "Great range of designer frames and top of the range lenses."
• "Optometrist Alice was very efficient and explained everything in detail."
• "I was very pleased with the excellent service at Boots Opticians in New Milton."
• "I just want to say thank you very much for the good experience I had at Boots opticians in New Milton. They were all very professional and knowledgeable."
• "Great customer service at all the staff! Very friendly and helpful! A big Thank You to Sharon and Gintaras for being patient and helping me to choose my new glasses."
• "Maria did my initial tests and was very reassuring."
• "Chris looked after me this morning and was very helpful. Nothing was too much trouble."

Cons:

• "After many many years of going to Specsavers I was encouraged to try Boots in New Milton and... I'm really pleased I did!"
• "My glasses frame became loose and bent I took them into Boots New Milton and saw Roney. He has fixed them like new at no charge."

Staff Expertise

Pros:

• "Staff at this branch of Boots Opticians in New Milton are very knowledgeable."
• "I have been coming to the New Milton branch of Boots opticians for as long as I can remember - despite moving to Christchurch I still travel over to New Milton because of how great the team is."
• "My optometrist was Ali very pleased the way everything was explained to me, could not have been more helpful and attentive he did a very good job."
• "My husband had an appointment with Ali Yansen today in New Milton boots and I've never met a more attentive optometrist, he really took his time and made sure the frames were the right fit for my husbands face and were the right shape for the lenses."
• "Fantastic personal service - everyone so helpful and caring. I was seen by Zabir, Sam, Maria and Becky and Mark. Chris also helped fit the glasses."
• "Back once again for my eye test with Zabir and as usual excellent service and care from the moment I entered the shop I felt comfortable with all the staff I spoke to and who helped me choose new specs."
• "I have just had my eyes tested today and I have had such good service. I was greeted by Gintaras the dispenser and then had my eyes tested by Simon who was very thorough and explained everything to me."
• "I recently saw Boots Opticians at New Milton for my first pair of glasses and the team are faultless."

Cons:

• "The process of testing and choosing new glasses was very professional and polite, however the experience is not enhanced by the limited available space making it difficult to discuss issues privately."
• "So, Boots did not get my glasses right for me in the first place, neither in the second place."

Price and Value

Pros:

• "Rewards contact lenses scheme enables me to buy specs for 50% of cost!"
• "Chris in particular was so patient helping me to choose the frames and taking the measurements."
• "I'm no stranger to Boots Opticians but today was my first visit to the New Milton branch and was very pleased with the outcome."
• "Even better, they were in the sale."

Cons:

• "Then in the shop Roney was friendly and efficient and helped me choose some very tasteful glasses, as always the price’s are a bit shocking but you do get a great personal service."
• "My husband had an appointment with Ali Yansen today in New Milton boots and I've never met a more attentive optometrist, he really took his time and made sure the frames were the right fit for my husbands face and were the right shape for the lenses, really helpful, friendly and patient would 100% recommend."