Cineworld Cinema - Gloucester Quays Reviews Summary

Comfort and Cleanliness

Pros:

• "Seats are comfortable and plenty of leg room."
• "Cinema and toilets were very clean, though only one soap dispenser in the larger ladies needs to be addressed!"
• "Airton temp great, quality of projection great and no other issues and is still my go to cinema for now."
• "The car park is large, well-lit and feels safe."
• "Toilets always clean."
• "Comfortable and clean, good seating."
• "The seat are comfy and the cinema is clean inside the screens."

Cons:

• "The cinema was filthy pop corn, crayons, paper and food rubbish all over the floor, wet seats from spilt drinks"
• "Only downside is sometimes the toilets can have a really foul smell."
• "The seats were really uncomfortable, the padding and the springs must have been old and worn out."
• "It was too cold in their tonight. The air conditioning is always on, I hate having to sit with my coat and scarf on."
• "Roof often leaks in heavy storms and toilets seem to slowly degrade with lights failed and flooding urinals often a feature."
• "Just looks a little tired already and wasn't that clean."
• "Poor cinema. Needs a good clean and some fresh air through it."

Customer Service

Pros:

• "Helpful and friendly staff, lift and disabled toilets good."
• "Staff in the cinema are friendly and helpful."
• "All the staff are nice and helpful."
• "Staff are super friendly and you can tell they love film, usually down for a quick happy chat if it's not too busy."
• "Amazing friendly, helpful staff when our allocated seats turned out to be coated in chocolate."
• "The majority of staff are friendly and give you any help that you need."
• "Staff have always been pleasant."

Cons:

• "I sent an email to Cineworld for a refund and heard nothing."
• "I explain the situation and they just didn't care."
• "Speaking of food best to take your own sandwich and a soft drink the Cineworld prices are extortionate."
• "Tonight I had a worst experience ever, we came to watch Deadpool at 9:00pm and the guy at the entrance was terrible."
• "We also got burger and fries the staff were handing out for free to celebrate the release of the Avengers."
• "Confectionery well stocked but staff leave a little to be desired."
• "low on staff left me standing at till just looked at me from the other end couldn't be bothered to ask me to come to them and wouldn't come to me no other customers"

Facilities and Accessibility

Pros:

• "Cinema situated on a lovely spot by the quays and lots of eateries around it."
• "Good price for a family ticket, £23."
• "This is a really good cinema, great layout, simple and easy to follow."
• "Nice cinema, staff always nice and helpful. Usually a long queue to buy tickets as its shared with buying food etc but you can book online and print your tickets there using one of the machines avoiding the queue and up selling."
• "The place is neat and tidy."
• "Easy to park at the multi-storey for Gloucester Quays. Main entrance lobby for the cinema is never too busy and always very clean."
• "Nice cinema on the 2nd floor of the Quays, escalator and lifts available."

Cons:

• "Sadly, not a great experience."
• "So Cineworld, clarify your toilet signs, please!"
• "where are two 13 and 14 year olds going to get ID because it's not like we carry our Passports everywhere we go"
• "Very bad experience here waiting in a massive queue got 30 minutes missing nearly 20 minutes of our film we decided to leave as we still didn’t reach the front of the queue 30 minutes into our film very Unsatisfying"
• "So bored of coming here with my deaf daughter only having to leave because the advertised AND confirmed when booking subtitled showing has no subtitles."
• "the facilities are good but let down by the staffing, we were queuing for 14 minute to get tickets."
• "Shame parking has to be found around the quays and paid for, other cineworlds I've been to previously have free parking."

Value for Money

Pros:

• "Good price for a family ticket, £23."
• "Super affordable cinema experience."
• "We also got burger and fries the staff were handing out for free to celebrate the release of the Avengers."
• "Ticket prices aren't too bad."
• "Never too busy."
• "Very good cinema to go to I always book so I can guarantee I can get a seat for the film I want to see."
• "Seating is very well situated so no one's head is in the way."

Cons:

• "Speaking of food best to take your own sandwich and a soft drink the Cineworld prices are extortionate."
• "Snacks are expensive as with most places."
• "I personally think the prices for food and ticket cost are extortionate but that's just cinema's these days."
• "All horribly expensive for what you get."
• "Price- it is more expensive than Vue."
• "The main grip was the stupidly expensive cost for one ticket."
• "Worst cinema experience I've ever had, the prices were ridiculous for the tickets and the snacks were even worse."