Reel Cinema Chorley Reviews Summary

Comfort and Space

Pros:

• "There is LOADS of leg room, I'm over 6ft so that is much appreciated."
• "Leg room, leg room and more leg room! Finally a cinema that focuses on comfort."
• "The seats were so comfortable. I was able to completely lose myself in the film."
• "They all have large seats and plenty of leg room."
• "Other than that I love the spacing between seat rows, plenty of leg room and plenty of room to move past other people."

Cons:

• "The only issue I have is the wheelchair spaces are right at the front and too close to the screen."

Customer Service

Pros:

• "Staff were friendly and helpful."
• "Very friendly staff offering good customer service."
• "Staff always very polite and helpful and the cinema is always spotless."
• "Great place and lovely staff."
• "The manager made sure we got to see the film we wanted to see."

Cons:

• "I was served by a miserable, overweight girl with glasses and black hair."
• "The overweight girl with glasses and black hair is a jobs worth and kill joy."
• "The service we received today was terrible."
• "I was met with attitude and 'can't be arsed' behaviour."
• "There was not enough staff to accommodate the amount of customers and the staff on were obviously under pressure."

Cleanliness

Pros:

• "It's always clean when you go in to the theatre."
• "The actual cinema looks pleasing and very clean."
• "A great cinema especially if you go for one of the smaller screens."
• "Cinema is very clean and very comfy."
• "Clean although hand sanitizer didn't work, and didn't see a cleaning station on entry."

Cons:

• "I’m currently sat in here and it is FILTHY! Food and spilt drinks everywhere!"
• "Its like any other cinema except for the food. Its pricey like Vue and Odeon but disgusting."
• "Cleanliness was definitely an issue in the till area, as there were drink residue and food on the side."
• "Great little cinema, but frankly it's dirty. Foyer looked like it hadn't been cleaned in a long time, rubbish on the floor."
• "The passage to the screens was also untidy with spilt food etc."

Screen and Sound Quality

Pros:

• "The screen and sound were excellent. Other cinemas should take note."
• "Sound was actually a bit loud and left me with pressure in the head afterwards. Not something I've encountered at cinemas before."
• "Comfortable seating. Did not go in the VIP lounge, not available for the performance we went to, but will try that next time."
• "Nice cinema with comfortable seating."
• "Fantastic cinema, not overpriced, only small number of screens but the seating and picture and sound quality are as good if not better."

Cons:

• "Disappointed that the prices have gone up and due to the screen sizes some parts of the film including text are chopped off."
• "In the past we have had nothing but good times here. But, both the last two films have been blurred."
• "There is a distinct area right of centre that was out of focus."
• "The aspect ratio on the adverts was super squashed, you couldn't read certain stuff as it was cut off the screen."
• "Can't believe that no other reviewers have not commented on the poor sound quality of this cinema."

Value for Money

Pros:

• "The prices are very affordable, before 1:00pm they do £3.50 a ticket for anyone."
• "A great cinema especially if you go for one of the smaller screens... Best of all it's cheaper than the aforementioned brands too."
• "Why are all cinemas not like this one? Well done Reel Cinema in Chorley!"
• "I wasn't expecting to see a current film (Matilda musical) for less than £5 each. The snacks weren't too costly either."
• "Great little cinema. Only £2.50 per person in the mornings so plenty of pennies left for the pricey sweet treats."

Cons:

• "It's a shame because my partner usually goes to Odeon cinemas and wanted to try this one out as he his planning to move to Chorley and it's closer."
• "I thought the snacks and drinks were very expensive."
• "Although cinema tickets are cheaper than larger chain cinemas the food and drink water still expensive."
• "Prices are currently what they should be... affordable. If it goes back up it patrons will dwindle."
• "Ticket prices have gone up which is fair enough as everything has gone up but to charge a £4.80 booking fee for booking online is absolutely disgraceful."