Stanley Gate Reviews Summary

Staff Service

Pros:

• "Very helpful staff. Bringing extra plate, smaller cutlery, and most importantly for our granddaughter ketchup."
• "James and all the staff were amazing - friendly, efficient and professional."
• "The young man who served us (Bailey) was so polite, friendly and efficient and nothing was too much trouble for him."
• "Sarah was our waitress.. lovely girl, very happy go lucky.. could not have been any better.. thank you"
• "The Team Leader Mark really stands out within the team, he is very professional with an approachable and customer centered attitude."
• "The staff were awesome I'm sure our server was louise."
• "The staff were very friendly and helpful, they checked if everything was OK and if we wanted anything else."

Cons:

• "When we came in, waitress asked if we had table booked. In response she actually rolled her eyes at us, then took us some sad looking table round a corner behind a corner."
• "Place just lacks life, girl who took our order didn't have firm knowledge on the menu."
• "Also kitchen staff came in the bar for a drink, he swore across the bar to another member complaining about the tips??? NOT GOOD."
• "Complete lack of staff, communication and standards."
• "Very disappointed, arrived on time waited 10 minutes to be seated, ordered first drinks no problem, then had to ask if we could place a food order, 40 minutes later."
• "The service was once again appalling."
• "No staff would make eye contact."

Food Quality

Pros:

• "The duo of Korean chicken."
• "Our daughter loved her vegetarian Wellington."
• "Both main meals were well cooked and well presented."
• "Great food and plenty of it, good offers too."
• "The food was cooked fresh and to perfection."
• "The food was A1 quality and taste."
• "The food was delicious, cooked to perfection, so we both really enjoyed the food."

Cons:

• "Sadly the quality of food has gone down hill."
• "We must have came on an off-day as it's usually nice, but it was my dad's 60th meal so we were sad to wait 50 mins for our overcooked, hard meals."
• "The Sunday roast it was only warm and the veg was stringy."
• "The children's garlic Bread with cheese was strange in texture maybe microwaved...I.e hot bread with cold cheese."
• "The supposed 'sirloin steak' was that tough it could hardly be cut with a steak knife."
• "Like all chains the food is nothing special. I tried the steak pie and there was hardly any meat, just gravy."
• "Worst roast dinner I've ever had no wonder place was empty at 4pm on a Sunday food was cold after waiting 1 hour."

Ambience & Decor

Pros:

• "Loved the decor on the inside."
• "We were seated quickly in this lovely little pub...with rustic features."
• "Just booked my fifth trip to this revamped pub diner. Love the decor, good menu, friendly staff."
• "Nicely decorated, warm and most of all welcoming."
• "Clean and tidy place with a lovely little atmosphere, quite cosy."
• "This is a well presented establishment. Its is very nicely decorated, with the character of the original wooden beams on view, with a lot of neutral colours, which make it, a very warm, and greeting place."
• "Love coming with my family its welcoming and cosy, even better if the fires are on."

Cons:

• "Lovely looking pub but severally lacked ambience. No music in the background so could hear other people's conversations."
• "Poor state of outside decoration spoiling approach."
• "From the outside it's a lovely old character pub but when you step inside the heart of the pub has been ripped out and replaced with modern open plan tat design with depressing grey paint."
• "Looks a bit tired outside and in need of a repaint."
• "First impressions of empty car park, building in need of repaint and interior decor not to our taste didn't look too good."
• "Beer garden furniture needs attention but nice setting."
• "AVOID! AVOID! AVOID! Most terrible service I ever experienced!"

Value for Money

Pros:

• "The bill came it was much smaller than expected because there was a 3 courses for £x offer on."
• "Great food at reasonable prices."
• "The total price with 2 drinks and 2 peppercorn sauces came in at about 36 pounds, which is very reasonable for such a tasty meal."
• "Good food, good atmosphere and very good value for money."
• "Brilliant super menu. Mon to Thurs. 3 courses very good value."
• "An absolutely gorgeous meal. Had the trio of meat roast dinner."
• "Food was lovely but not enough of it, I was still hungry after the seabass and scallop risotto."

Cons:

• "The food just ok. Waiting time (not busy time) ok. Price, ... I think is really Ower priced!!!"
• "3 small slices of meat and 3 undercooked roast potatoes for £13.29."
• "Drinks quite highly priced."
• "£100 spent definitely was not worth it!"
• "Slightly overpriced food; a lack lustre visit."
• "Food very poor, soggy Yorkshire puddings, very hard vegetables, meat was poor quality turkey roll."
• "Gone down hill, food was very poor manager just interested in giving me a minor discount."