Address: 285 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BQ, United Kingdom
Phone: +441202394991
Rating: 4.2
based on 122 reviews.
Customer Service
Pros:
"Their customer service (every time I have used their MOT centres and garage) has been excellent."
"These people communicate much better than many other garages I've used."
"The staff are very friendly, clear and concise."
"Service from manager and staff was excellent."
"The staff keep you updated on any matter in terms of your car and are willing to move things around in order to work with your availability."
"All customer service people were very helpful."
"The customer service and mechanics deserve my five star rating and I will take my car back next year."
Cons:
"Denis must have had little or no training, wasn't trusted with the authority to give refunds when mistakes were made, was poorly equipped (printer) and lacked support."
"Then the attitude of the staff called Ben was unprofessional and disrespectful at least."
"No personal communication or information to Customer of action whilst waiting for call(You had my number)."
"Calling them up, they were not apologetic at all, I don't think they realise that the car was in THEIR care."
"Sadly, the receptionist didn't seem to care and the whole episode was a demonstration of how to ignore customers."
"So very, very disappointing. Lots of management attitude towards disabled people not becoming of the management."
"However I know it is poor customer service to not have noticed the initial problem."
Booking and Service Efficiency
Pros:
"Booking was simple and work carried out in a reasonable time."
"Got there a little early but was welcomed in."
"Easy to book online and a discount in price was given as a result."
"This is the third year running I have booked my car MOT at Halfords Autocentre on Holdenhurst Road in Bournemouth and every year they have been quick and efficient."
"I was able to book an appointment within a week."
"Easy to book appointment time on-line."
"I book online an appointment to check my car in Holdenhurst at 08.30 morning but I leave my car at 08.00 am and I take my car at 15.00 afternoon... i don't recommend this sorry but only to check some stuff, waiting hours."
Cons:
"I have got a very bad experience and I am so disappointed because I booked an appointment for service about 2 weeks ago (what I paid) and then today they called me and said unfortunately they cannot do it that day."
"Tried to use it three times after it moved to its new home and both times was left completely dissatisfied."
"Felt a bit sorry for the staff who were friendly and engaging, but the online centralised booking-in system appears very flawed."
"First time using this place and definitely the LAST."
"Disappointed that it took a period of over 5 hours to do MOT instead of appointment system but I was rung when it was completed car passed and cost was £35 so overall good result and invoicing done online which is helpful."
"So, a 1 hour appointment took 3."
"I was booked in for wheel alignment. I was told an 1130 drop off. Upon arrival the staff told me the my standard landrover discovery was too wide for the 4 post ramp."
Quality of Repairs and Services
Pros:
"They sorted all the repairs my car needed with no trouble."
"Their work has always been done in the time stated and no problems afterwards."
"I had my MOT a full service and the repairs needed all done here the staff were very friendly and helpful especially Callum and Wayne, they did everything quickly and didn't rip me off with the price they even gave a small discount."
"The car was ready by midday the following day."
"Very satisfied. They put a plastic cover on my seat and wrapped the steering wheel in clear plastic to avoid getting anything dirty."
"Had my MOT done with these guys and they are friendly and polite."
"Driving home it was clear he had done a great job as the car went in a straight line with my hands off the wheel."
Cons:
"So I took it to my garage and they fixed all the things on the advisory. However when I took it back for retest, they now discovered another fault which was not originally listed."
"I have had a very bad experience with them, My van fail MOT for reason brake pads below legal limit which is 1,5 mm, and worn discs too, so I bought new pads and disc's."
"I booked for a major service and mot, I have not used my car for 2 months the battery need a jump start but they completely changed the battery as the only way to perform MOT. The old battery in the car is only 1 year six months, it's cost me 100 pounds extra on the bill for the product I don't want."
"Awful, my friend took her car to them with a knocking noise, changed something to do with suspension charged her £440, she drove 1 mile still had knocking noise."
"Fixed issue the initial issue which broke again, they inspected and couldn’t diagnose. They paid for it to go to the main dealer to be investigated (which Halfords paid for!), same issue as before."
"They returned car with 1 less wheel trim than when I took it."
"Mechanic checked the work the Halfords autocentre carried out, said they fitted VERY CHEAP parts that will probably only last about 2 years."