Address: 53 Speke Rd, Liverpool, L19 2NY, United Kingdom
Phone: +441514275377
Rating: 4.7
based on 150 reviews.
Customer Service
Pros:
"Brilliant, friendly and fast service."
"Went in for a puncture repair this morning, not kept waiting at all, friendly and helpful mechanics."
"Impressed by the professionalism, honesty and high quality customer service."
"Always reliable and helpful - I would definitely recommend them!"
"Lovely Staff and VERY quick assistance!"
"Friendly, knowledgable and experienced staff who went above and beyond to help!"
"Staff where extremely helpful and gave exceptional advice."
Cons:
"The mechanic didn’t put back all the screws in gear box, and they were very loose."
"Second day after I changed the clutch the car didn’t start and i had to change the starter too."
"Very dodgy garage. Will take advantage of women and upsell."
"Convinced me to get a service I didn’t need and said they would do this for half the price. Made me pay full price when I addressed it said there was nothing they could do."
"Put cat in fot MOT was Told me i had a screw in my back trye, and that it need a boot for front wheel which thry had already ordered..??"
"Had a tyre replaced in the morning and by the evening I could hear a knocking sound turned out the wheel nuts were not tightened properly they were extremely loose after I tightened them myself no more knocking from the wheel safe to say will never go here again, I expect my wheel to be put back on safely."
"They deleted my review. Liars!!!! Avoid."
Pricing and Honesty
Pros:
"Well priced and honest assessment of issues and options."
"Prices are by far the best around and Andy goes that extra mile to tell you what's wrong, why a part needs replacing, whether it should be done now or in 12 months, etc."
"Fair prices and honest and pleasant staff which makes a refreshing change."
"Always excellent service, advice and very transparent, competitive pricing."
"The price for what I received, was so much lower than a main dealer."
"We were happy with their pricing too."
"Saved me 170 quid before my holiday."
Cons:
"To be honest, a completely typical type of garage, all they know is what the computer says, but actual mechanic experience literally 0."
"Very dodgy garage. Will take advantage of women and upsell."
"Complete sham."
"I replaced a bulb and they charged me for 2."
"Visited them twice, and still, the car is not properly aligned if not the same! Lost my money for nothing."
"Great service but defiantly would question the price of front x2 tyres."
"Friendly staff but made car worse."
Efficiency and Reliability
Pros:
"Booked my car in for an MOT very last minute after a night shift. Took about an hour when I was told it looked like it was going to fail."
"Being a busy garage I thought I’d have a bit of a wait for the work to be carried out but by lunchtime I’d had a call to say my car was ready for pick up!"
"Andy managed to fit me in for an MOT at extremely short notice."
"I’d highly recommend, great service and atmosphere here."
"Andy and his team once again provided a first class, professional, friendly service."
"Consistently good service, prices are always incredibly reasonable and I've trusted them to repair my car for years; every problem I've had, they've found and resolved in a day or less."
"The cars are always available at the times that they estimate."
Cons:
"Was warned aboug them but it was close to work."
"The guys there are friendly apart from who is supposed to be the 'boss'."
"Complete sham."
"Too much to list so just a small summary. Bought a car from them back in January (which they lost money on due to work needed doing before it could be sold) - The left suspension hadn't been put on properly after fitting a new spring causing further damage to an already worn shock."
"EDIT I realised a couple of days later when I tried to move my car they'd left a wheel hanging half off and let me drive away with it!"
"They deleted my review. Liars!!!! Avoid."
"Did not take car back as I have lost confidence in them being able to resolve it."