"Undoubtedly the best customer service I've experienced!!"
"The staff were very helpful and friendly, so I can't fault the customer service."
"Super friendly staff made our bowling and dining experience very easy and enjoyable."
"Staff were very helpful and friendly."
"Staff were friendly and helpful, will definitely be visiting again soon!"
"Staff are very helpful and friendly, though do seem to be stretched faced with big queues and managing a few areas between them."
"Staff were friendly and helped with any questions we had."
Cons:
"Didn’t receive very good service from the gentleman behind the bar today."
"The manager we spoke to 'Kaana' wasn’t helpful at all."
"Service is disgusting staff have no manners or respect."
"Staff totally uninterested."
"Guy behind the bar couldn’t even be bothered to tell my friend this to their face but chose to shout it from the other end of the bar."
"First we were ignored and left standing at the till the women on the till just blanked us."
"Then we were over charged and when we told her she overcharged us she gave us attitude."
Cleanliness
Pros:
"Cleanliness and COVID safety also top notch."
"The building was very clean and at just the right temperature to not be uncomfortable."
"Staff where helpful and toilets clean."
"The lane was clean, and cleaned down in-between each party."
"Staff are always friendly and the place is always clean."
Cons:
"Toilets by the bar absolutely disgusting. Only 2 out of the 3 flushed, they smelt soo badly, only 1 soap dispenser worked."
"The whole place is filthy, overpriced and most certainly overrated."
"Very dirty, most of the machines didn’t work, clearly understaffed."
"Toilets was stinking dirty."
"This place is shocking.."
"Awful place. Dirty benches and floors. Pins on stringing that don’t fall."
"The whole place is filthy, overpriced and most certainly overrated."
Facilities & Entertainment
Pros:
"Great place to hang out and have fun with friends."
"We enjoyed the ten pin bowling but I was very annoyed that we paid £4 for half hour ping pong our boy only wanted to play 15 mins and couldn't have a £2 refund."
"Good fun for all ages, can order food and drinks via their website."
"What a fantastic night we had at the after dark bowling."
"The arcade section is fun for all ages especially with the ability to collect tickets for prizes."
"It's a good venue with bowling, pool, air hockey, table tennis, and a good arcade."
"Great place to take the family."
Cons:
"Not wheelchair friendly. Struggled opening metal door to enter holding it open & trying to tilt wheelchair to get through doorway."
"Was disappointed when the family was split into two lanes and wasn't explained at booking."
"No disabled toilets, only baby change facilities. Nothing in place for disabled customers."
"Only thing I disliked was that lighting was very dim and took me a while to locate my friends."
"Literally not the best place in the world. Not family-friendly. Not disabled-friendly."
"Nice place to visit with friends or family however the lanes kept breaking down our getting stuck and would take ages to fix."
"Having young children playing the game we wanted to use the bumpers but the left hand side was broken."
Value for Money
Pros:
"Really happy with the price which was the main reason we choose to come."
"Great value and a meal was included."
"Bowling seems to work well and to be honestly don't think the prices are to bad especially if you get an offer."
"5 star rating from myself and our party."
"Well worth it."
"Excellent value for money."
"Not overly expensive."
Cons:
"The whole place is filthy, overpriced and most certainly overrated."
"Terrible, booked for 4 kids, 1 disabled and 1 adult! On the advertised 2 games for £5. Apparently the manager has used his discretion and won't honour this and I've been charged 27.50 for 5 kids to have 1 game!"
"I could not get over how expensive it has become!"
"Service is at worst!"
"It's not worth the money when you have all these issues!"
"Great time with the family but only rated 3 star for the price thought £25 was very expensive for just 1 game."
"Was not worth the money at all!"
Food & Drinks
Pros:
"The food is exceptional quality the service is fast and has a wide variety of alcoholic and soft drinks."
"This establishment serves food which is nice pizza and cheese burgers were nice."
"Food was brought out piping hot and enjoyed by all."
"The food on site is good too."
"We all had burgers and chips and tbf it was tasty."
"The hotdog I had was tasty and well presented."
Cons:
"Ordered drinks, the pepsi and lemonade was flat."
"Very poor. Food was low standard."
"Food is pretty awful. Drinks are expensive."
"The food was hard as rocks."
"Food took extremely long to come and was without any salad which it stated on menu no sauce and staff said 'oh we don't have salad'."
"Menus are different too, we chose a chicken burger and cheeseburger which turned out to be the SAME burger."