Tenpin Swansea Reviews Summary

Value

Pros:

• "Compared to the other bowling site in Swansea it's more than 70% cheaper."
• "Excellent value at £3.00 per game."
• "Very cheap which is good."
• "Great deals on some days that offers low prices for families."
• "Really good prices when compared to its local competition."
• "Two games for a fiver good value."
• "Cheapest bowling centre in Swansea at only 3 pounds per person."

Cons:

• "The prices are very high considering the our lane failed and the monitor above lane had flickering graphics."
• "The food is good, and there are plenty of arcade games for people to use. The downside is the price."
• "Food and drinks a little expensive for what you get."
• "The price felt quite high for a broken lane that didn't reset the pins properly."
• "Sadly, 8 quid each for a game seems a bit steep for bowling."
• "Food was massively overpriced. Slushies are £2.80, you're having a laugh."
• "Very expensive for what you get! Avoid if you want a nice day out."

Staff and Service

Pros:

• "Can't fault staff they we're so busy at the time we was there 8pm but nothing was too much trouble."
• "Amazing staff. Julie is a star top customer service nothing was too much trouble."
• "Staff were amazing and super helpful."
• "The staff were friendly and helpful when needed."
• "Very prompt and friendly service."
• "The staff were really friendly and helpful."
• "Staff very helpful (Tia, Casey and Susan) and super friendly Toria and Becca the managers where quick to help us with issues with our booking!"

Cons:

• "Great place but after my last visit I may not come back I tried one of the machines and it was broken so I went to ask for my money back and she said I can't have my money back but instead gave me a token but won't let me have it she instead followed me to make sure I used it on another machine of theirs, she got frustrated when I didn't know which machine I wanted to use straight away, so she just picked one herself."
• "I went to a member of staff who wasn't very approachable and told us to just sanitise our hands before she walked off."
• "Just horrible, staff are blunt and rude if they are even at their posts. Total lack of care when inputting our names so spelt them wrong."
• "Rubbish service in the bar area 2 staff on in the back room chatting had customers waiting 10 minutes before anyone came out to serve then couldn't be arsed to use manners absolutely disgusting."
• "Staff was rude, uninformed about tesco club card offers."
• "However, when going up there were 2 girls at the desk who were so rude and kept rolling their eyes every time I came up."
• "Staff was unpleasant and unprofessional."

Facilities and Equipment

Pros:

• "Good bowling alley, lots of lanes with a decent arcade with it!"
• "They also have pool tables, and arcade games."
• "The lanes where sanitised and safe and we where instructed we where using the new pins on strings system which was much nicer than the older machines."
• "You can order food and drinks to where you bowl without having to go to the bar."
• "The system of bowling has been updated so you can control everything at the tablet by your lane."
• "All the lanes were separated by screens so felt completely safe."
• "Great little bowling alley with lots of other gaming machines plus food and drink."

Cons:

• "Not a true bowling alley. Equipment out of date."
• "The lane ramps for the kids were in a terrible state, the ball would consistently hit the bottom and be sent spiralling off to one side."
• "Machine kept breaking down about 7 times in 2 games took 2 hours to play 1 and a bit games didn't have time to finish our games had to leave halfway through and didn't offer a refund or anything only offered to move us 10 mins before we had to leave absolutely ridiculous."
• "The lanes were in poor condition, the balls were quite poor as well, and in general the place was tatty."
• "The men's toilets had no working cubicle locks, dodgy taps, and were dirty."
• "The sides kept falling down multiple times because they were so broken in various places."
• "The barriers (permanently up for some reason) were broken halfway down with balls trapped in the gap."

Atmosphere and Experience

Pros:

• "Good place to hang out with friends."
• "Had a lovely evening out with family for my birthday, my nephews and nieces were so excited and had so much fun, such a lovely time and a good laugh, we will be back."
• "Bowling is so much fun and the indoor arcade is also good."
• "FANTASTIC day out with the family, I even had a double strike."
• "A great experience, staff very helpful."
• "Had a great time there, family friendly and good staff who are helpful."
• "Brilliant family night of fun, very busy but had your own space!!!"

Cons:

• "Won't be coming back here! Terrible food, overpriced and just an all-down bad."
• "Place looks run down."
• "Just horrible, staff are blunt and rude if they are even at their posts. Total lack of care when inputting our names so spelt them wrong."
• "Food was appalling. Paid £4 for a panini that came out looking like a flatbread from McDonald's."
• "It was so uncomfortably hot! For no reason!"
• "Very noisy and crowded though, full of distracting arcade machines."
• "Overall it was a bit run down and dirty."

Booking and Accessibility

Pros:

• "So I booked online which was straight forwards."
• "Quick entry, lane was ready for us as we'd booked in advance."
• "Easy to book tickets online and staff were welcoming and friendly."
• "We enjoyed, easy to book online, quick to check in and everything was sanitised before we started bowling."
• "Easy to find. Convenient parking. The staff were friendly and got us booked in very quickly."
• "Make sure to check online for the deals as they always have great deals for certain days/times."
• "Food and drink could be ordered by app and delivered to the lane you play on."

Cons:

• "Couldn't book in advance as we wasn't sure what time we would be there once there we couldn't get a Lane for 5 hours."
• "Booked a lane for 19:40. Arrived beforehand was told I had to wait an hour because of other bookings were late."
• "I thought of taking my family bowling for new years eve to be told that its a minimum of 6 people to book although most families these days are 4 to 5 in a household."
• "Pathetic. Booked team football day out and 2 games of bowling. Cut out during second game. Staff unable to put scores back on. Offered refund but not good enough. Incompetent."
• "Was disappointed that my disabled daughter couldn't get her concession today just cause half term and you can be disabled during holidays absolutely disgraceful."
• "Our lane broke down at least 5 times."
• "Rubbish we had 2 lanes 9 and 10 lane 10 had to be reset twice and ended up not getting a game and give up staff didnt care."