Hollywood Bowl Cardiff Reviews Summary

Customer Service

Pros:

• "Most of the staff were happy to help... there just wasn't that many of them and they were very busy elsewhere."
• "Staff were really friendly and very helpful."
• "Staff were friendly and helpful."
• "Arrived here to have a game of bowling with me and my partner to be told card only but after speaking to a lovely colleague called Chris Hughes he managed to sort it out and able to take cash."
• "I cannot thank Tony enough for his amazing service he has shown us over the last couple of weeks !!"
• "Incredibly friendly and helpful staff!"
• "Staff were friendly and welcoming."

Cons:

• "After waiting 10 minutes for someone to attend the desk the staff member was rude and short telling us all the reasons why she is busy..."
• "Staff are as much use as a wet paper bag too.. Very understaffed and nowhere near enough security walking around.."
• "Had to wait 45 minutes for drinks order."
• "It was so disorganised as there was a shortage of staff and I had to do the running around to chase them."
• "Spoke to the manager of which had a poor attitude unwilling to help in any way."
• "The member of staff that was working the bar had no idea on what spirits were what when drinks were ordered."
• "The alleged area manager Saadya is rude and does not know how the gaming machines work and lies to the customers."

Facilities & Cleanliness

Pros:

• "It’s what it should be: a place for friends and families to eat fresh light meals with affordable prices! Very good value for money!"
• "Big modern multi-lane 10 pin bowling venue with associated bar, arcade games & separate cafe areas."
• "The bowling alleys were clean and bright."
• "Lovely clean place, friendly staff, good array of things to do got the kids, arcades were good fun kids enjoyed it."
• "The bowling alley is well looked after, kids love the neon lighting."
• "Inside you will also find a large arcade with many new games and lots of claw machine type games."
• "The venue was clean and tidy."

Cons:

• "Definitely not a place to take a child... Too many accidents waiting to happen.. Not a safe environment and it would be really easy to lose someone.."
• "Got to our designated alley & it was filthy."
• "The lane we were given had not been cleaned with litter on the table and popcorn scattered all over the floor."
• "Toilets were grim. Ladies out of order completely and the gents had no working locks on the cubicles."
• "Half are broken, one told me to leave and get a job and a copy of breaking bad season 4, the worst season!!!!"
• "Awful experience this time round, pool tables were in shocking condition not well maintained, the bowling was poor this time it felt as if we were rushed our lane kept breaking down..."
• "One thing that really bothered me was alcohol glasses and drink glasses just left anywhere and everywhere."

Value for Money

Pros:

• "It's cheaper if you book online in advance, and I recommend signing up for newsletters as Hollywood Bowl often send emails with voucher codes etc so worth doing!"
• "Nice and clean, great place for bowling."
• "So Easy and simple to book and pay."
• "The kids eat, bowl and drink deal online us excellent value for money."
• "A couple games of bowling is quite cheap for two people."
• "Booked online £11.50pp for 3 games. Which is good value I think for bowling."
• "The staff couldn’t do enough to keep us happy and even upgraded us to VIP!"

Cons:

• "Not real 10 pin bowling. The pins are on strings and if you know how to bowl you know it doesn't work properly."
• "The experience was not the worst in my life but a learnt lesson not to do it again."
• "The nachos were boring and dry! The cheese had been sat so long it was rock hard!"
• "Food took ages to come... my burger was disgusting!"
• "Costs the best part of £15 for two people to play just one game. Too expensive."
• "It was ok but very over priced and not well maintained."
• "Not at all good value for money."

Booking & Organization

Pros:

• "Great fun! Easy online booking, not too expensive and efficient at front desk when booking in."
• "Booked online which was easy to do and pre-order drinks."
• "We booked the school Package and it included a game of bowling and an adult meal. The students really enjoyed it."
• "Centrally located in Cardiff Bay, this bowling alley has ample free parking."
• "The bar is reasonably priced."
• "Excellent service. You don't need to leave your alley to order your drinks or food."
• "Buzz for a waiter/waitress to come to your alley and they will take your order and you can pay for it there and then."

Cons:

• "Would be 5* stars but the one barrier stayed up the whole time of our game."
• "Really lacking in staff. It didn't matter what you needed, there was always a long wait."
• "Problem was that the food took an hour to arrive and came with melted cheese that was too hot for an adult let alone a young child to handle."
• "You can order food and drinks to your lane and the service was quick too!"
• "Booked for 16.10, got there early told to come back and when went back was told lane would be another 30mins."
• "Never go again. We took our child with my husband for the Arcade. They didn't let us in, unless we per booked and paid for bowling and pay min £7.50 first."
• "Totally overbooked waited an hour for the alley we booked only to find out that the couple in front of us waited an hour and a quarter and still did not get their booked spot."