Address: Rossmore Rd E, Ellesmere Port, CH65 3BR, United Kingdom
Phone: +441513571221
Rating: 4.6
based on 205 reviews.
Customer Service
Pros:
"Excellent staff, all really friendly and helpful. Prompt response whenever I call to make an enquiry, nothing is too much trouble."
"The after sale service was wonderful as well."
"Very pleased with the car and the great service I received from M53."
"The level of service we received has been very friendly and personable."
"The customer service and feedback is second to none."
"The entire staff at M53 Ford Ellesmere Port are friendly, helpful and extremely efficient."
"I have always found the staff friendly and helpful."
Cons:
"promised me a Galaxy with a boot cover... 8 months on, still no boot cover."
"Didn’t seem very professional at all, it seemed like a major inconvenience that I’d brought my car in to be honest."
"If its booked in for a time they should do the service at the agreed time."
"I would say that I have never experience a lack of service like this, but to be honest there is no service."
"The Customer service was terrible."
"Very poor customer service."
"Thought it was poor. I'm sure they were alright blokes to be fair but can only go off what happened."
Sales Experience
Pros:
"This isn't your typical car dealership whereby you dread walking in to be pestered by pushy staff."
"Dave was extremely helpful, and found the perfect car."
"Simon went above and beyond to source exactly what I wanted."
"The whole experience was very relaxed and professional, and we were well looked after by Jayne."
"Ash was as much a gentleman as he is a professional and he made the whole car buying experience a real enjoyment."
"Jamie Kelly who was very knowledgeable about the car, and explained most of the features of the car."
"Jamie was fantastic in supporting my husband and I in getting 2 fabulous cars."
Cons:
"I took my car here for a recall, it was booked in 3 weeks in advance but when I turned up on the day and time booked they said nothing had been booked in and they didn’t know if they had the parts in to even do it."
"The car was booked in, but when I asked for a courtesy car to cover my 15 miles journeys I was asked for my age. I was informed I was too old and that branch's insurance policy would not cover me."
"This is the second time this has happened but it won't happen again as I will go elsewhere."
"No one came over to ask me what I was after or how they could help."
"Wasn’t given any paperwork or anything to actually say what work had been carried out either was just given my keys back and told I could go."
"Booked car in for a while you wait service... It took over 2 1/2 hours to do the service."
"Didn't buy a car as out of price range."
Staff and Personnel
Pros:
"Tony from sales who helped me through the process of looking for a suitable replacement."
"Julian was very helpful and kept me informed throughout the whole process of getting my car ready for me and was done quickly."
"Lewis really made us feel at ease."
"Dave even kept the 7 year old entertained!!"
"Chris Lawson and Dave Rogers were both really helpful to resolve everything mentioned."
"Thank you Phil and the team. You made buying a car a pleasurable experience."
"Ash approached us and was extremely helpful."
Cons:
"Android auto will only connect via USB cable and my android phone overheats within a few minutes to such a degree that it is in danger of damaging my phone."
"Car washed and valeted but not leathered dry so paintwork has dried 'water spotted'. Looks awful so re-washed today."
"Vehicle went in for service Wednesday, needed a cam belt, told 2.5 days, when there was no intention of returning it today Friday. it will now be sometime next week, totally unprofessional customer service leading to a very dissatisfied customer."
"Popped in prior xmas 2022 to get a mobility car. Unfortunately, the model that suited my needs was no longer being produced and the mobility stock for this franchise was used."
"Disappointed at a 3 hour wait for my car to receive it's first service at 12 months."
"I have experienced gear selection trouble with my Ford Puma for months. Birkenhead M53 said it was normal!"
"Windscreen view is severely hampered by the rear view mirror/sensors, and the nextbase dash cam I bought for it, has no position on screen that it can be fitted without hampering view."