Address: Doc Fictoria, Balaclava Rd, Caernarfon LL55 1TH, United Kingdom
Phone: +441286662462
Rating: 3.7
based on 253 reviews.
Booking and Accommodation
Pros:
"We booked our lunch time a week before. On the day we were running late, I called them and they sorted everything for us."
"Neil and his staff were exceedingly accommodating to our large group for both breakfast and dinners."
"Very busy place so it's a good idea to book in advance so you do not to wait staff very friendly and service very good food very good and well priced plus great views if you sit outside would recommend it."
"Stayed at the Premier Inn next door so used the restaurant a few times."
"Lovely venue overlooking the Harbour. Everything nice and clean. Waitresses extremely helpful, courteous and made sure you had everything at hand."
"Each day I was greeted by Nicola who I have to say is a breath of fresh air."
"Once seated the service was good."
Cons:
"We waited to be seated for quite a while, watching staff behind the bar chatting away."
"Considering it was so quiet the service was ridiculously slow."
"The restaurant was short staffed which had a note on the door as we walked in."
"Booked a table for Sunday lunch, we were sat down and it took about 20 mins for someone to serve us."
"Went two nights to try and get a table and gave up after 10-15 minutes of waiting at the 'wait here to be seated sign' to be ignored by staff."
"Checked online before we entered showing live there's no waiting time and not busy. Entered the place and a staff member asked if we booked a table and stated there's no tables available."
"We booked to eat at The Harbour yesterday for a family of 7 as we were away for the weekend. We should have had an idea from the start as we stood for 10 minutes at the “wait to be seated” area without a member of staff paying any attention to us."
Cleanliness
Pros:
"Lovely venue overlooking the Harbour. Everything nice and clean."
"Great, Reasonably priced food- And friendly staff in a clean restaurant in a picturesque setting!"
"Restaurant was clean and the staff friendly."
"Lovely place to eat. Dine in or outside. Great views of the Quay/boats."
Cons:
"The place was dirty, the carpet under our table was filthy, and the loos were not good."
"Toilets also grim, with the checklist on the wall showing a date from 2 weeks ago."
"Urine all over the floor, and dried urine footprints leading out of the toilets."
"First customers as it opened and dirty tables from the night before."
Service
Pros:
"Staff are very friendly and welcoming and we couldn't fault them at all."
"The staff were amazing and great food for an awesome price too!!!"
"The staff on the bar and serving tables that day where all so busy but friendly at the same time when I said hello they all greeted me with a friendly hello back."
"Gemma the Manager/ Bar tender was very welcoming. Very efficient."
"Been here a few times, lovely atmosphere, great staff who make you feel very welcome."
"The staff were so helpful. We enjoyed our meal overlooking the marina, a very pleasant time was had, thanks."
"Great staff who really look after you and are very friendly - 11 out of 10!"
Cons:
"Self service on first visit. Had no choice but to go again. On that occasion service was abysmal and very slow."
"Very poor service this evening. 15 minute wait for the server to come to our table."
"Food was good but staff appeared to be too busy."
"Table service was terrible and food was just as bad chicken and rib combo was well over cook and dry curry was cold in middle."
"Waitress was very polite and friendly however food was poor It simply wasn't good enough."
"Service here is quite poor, the staff are friendly but will start chatting to other staff when you're ordering then ask you to repeat yourself."
"The service was extremely poor. Had to ask three times for drinks and asked twice for the desert menu."
Food Quality
Pros:
"Fairly standard pub fair but super value deals before 18:00."
"Food was well cooked and presented, and served in a reasonable period of time."
"The food was well cooked and there was plenty of choice."
"The continental breakfast was great, good variety and perfect to start the day."
"The food and service was excellent, my girlfriend had the mix grill and I ordered the large steak burger."
"Every time i have come here throughout my life, The food has always been as delicious as expected and hot, ready to eat!"
"The trio of mini pies and mixed grill were good."
Cons:
"I ordered a “winner winner chicken dinner” and ate none of it, it was disgusting, bland and completely unseasoned."
"Never again, abysmal organisation. Had to send steak back, couldn't cut it even with a steak knife, salmon was overcooked, chips vile."
"Horrible fish n chips and scampi the fish still had its skin on which put me straight off."
"Our biggest issue was the breakfast, which usually arrived to our table at best lukewarm at worst stone cold."
"The family ate there yesterday (3rd June 2021). We had a long wait for food, and when it arrived it was very poor, the children's pasta was inedible."
"Pork ribs were tough."
"The fish pie was just watery fish soup (with hardly any fish) with a mashed potato cover."