McDonald's Reviews Summary

Food Quality

Pros:

• "I personally love a Big Mac even though they are messy to eat no matter how hard you try."
• "With that said, the Nuggets aren't bad."
• "When I go to Mcdonalds I always get a Plain Hamburger and Chocolate Milkshake. They are both very nice."
• "You get your food very hot and cooked thoroughly."
• "Food is as you'd expect for a McDonald's, breakfast was hot and tasty."
• "Lovely food and drinks it was very quick service, clean restaurant and helpfully staff."
• "Other than that, foods really nice and coffees/hot coco are delicious."

Cons:

• "Drinks were flat, burgers were cold and like cardboard."
• "Chips tasted awful and so did the chicken nuggets -old oil, been cooked in with something not nice at all kinda taste and smell."
• "The worst McDonald's I've ever been in... to receive my food and the chips I ordered were still raw."
• "Always cold chips 🍟 and luke warm nuggets on a cold day like today."
• "Ordered pancakes WITH syrup and once again didn't get the syrup which I paid for."
• "Absolutely shocking how kids can cook food apparently, chips was reused and soggy, never sent any burgers just chips and they was horrible."
• "Quite possibly the worst macdonalds in Wales. Food is tasteless, chips undercooked, drinks have no syrup so your just drinking soda water."

Service

Pros:

• "The guy who was cleaning the tables was very polite."
• "friendly staff, food was always fresh and hot."
• "But 'james' a very polite staff member literally made the visit more of a positive experience than a quick meal."
• "Always happy to correct mistakes and offer an apology."
• "One staff member was more than happy to show me how to use my voucher at the machine."
• "Was very busy but the staff were cheerful and efficient and our food came quickly."
• "Fast service, food was hot, plenty of seating with tablets as well."

Cons:

• "There was people drunk and disrupting the show and no one stepped in stop it and we couldn't see the show because they were dancing in front of the stage blocking the view."
• "Delivery was missing half of the order, called them and the employee was rude."
• "Rude staff, I complained about missing items that wasn't delivered, member off staff was rude & put the phone down!!"
• "Staff very abrupt and rude."
• "Manager Jay was very aggressive and intimidating when trying to make a complaint."
• "Had a problem with my order, stood at counter 6 different staff even manager ignored me."
• "Worst service i’ve had here... i was missing food from my order, gave no sauces or straws and when i called them to ask for the food missing to come they were very rude."

Cleanliness

Pros:

• "Nice and clean."
• "This restaurant is very clean and they are taking pandemic measures really seriously."
• "Excellent very clean place compared to other McDonald’s stores I’ve been to very friendly staff always happy to help very clean toilet facilities too."
• "Also, the restaurant in general was very nice, very tidy and clean."
• "Toilets nice and clean."

Cons:

• "Food is ok it's a McDonald's but the rubbish outside and in side is alarming."
• "The tables outside are very dirty and no cleaners are visible."
• "The 1 that was in use was very messy."
• "Food was fine but the restaurant is a mess ripped seats marked walls etc."
• "Worst McDonald's I've ever been to. There was rubbish all over the floor and tables."
• "Tables and floor covered in rubbish, nobody bothering to clean it."
• "Dirty place. Toilets dirty and uncared for only one out of two toilets working."

Order Accuracy

Pros:

• "My food was brought to my table within 4. minutes of me placing my order, so, brilliant !!"
• "Busy MacDonalds so we used the standing terminals to order. Helpful staff when we were having difficulty with a coupon. Despite how busy it was the food came to us much quicker than we expected."
• "The place was clean, tidy and we'll staffed."