Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Liverpool Reviews Summary

Professionalism and Staff Behavior

Pros:

• "I was blown away from how professional and nice the manager, the team and the optician has been to me."
• "An outstanding, personalised service from the moment I scheduled a consultation - right up to the surgery."
• "The staff at Optical Express Liverpool were very welcoming and extremely polite."
• "Fantastic service. The team on the phone I spoke to in Scotland was very reassuring and informative."

Cons:

• "Terrible, costly and unprofessional. Having been advised that I needed cataract lens replacement surgery...this whole sorry saga has cost me £1000 plus."
• "The consultation and surgery was good. Staff were friendly and informative. This is where the service started to fail. The after care is and continues to be appalling."
• "Would NOT recommend!!! They only care about making money!"
• "Some of the staff should practice their customer service skills. The woman who spoke to me when I rang to make an appointment came across very rude."

Quality of Care and Treatment

Pros:

• "Had lens replacement 4 weeks ago...the standard of care has been fantastic and I would recommend Optical Express without any reservations. Life changing."
• "Had laser eye surgery here Friday and could already see better than 20/20 Saturday morning in my follow-up appointment!"
• "24 hours later I have achieved better than 20/20 vision. I highly recommend getting laser eyes surgery done."
• "The surgeon was very professional and was happy to answer all my questions and worries."

Cons:

• "The whole process has been very upsetting and I wish it was over or that I had never done it in the first place. I have intermittent headaches where I did not have before and am struggling with driving and working."
• "I wish I'd never entered this clinic..if I hadn't my eyes would not be butchered and I wouldn't have a lifetime of bad vision and debilitating pain."

Customer Support and Follow-up Care

Pros:

• "Couldn’t believe how quick and easy it was to go through. Got booked in within a few weeks and the day of surgery I was done within an hour and a half!"
• "Just had my consultation for replacement lens surgery and was seen by Phoebe who was amazing. She made me feel relaxed and was very thorough."

Cons:

• "Disappointed with the service.. ordered a pair of glasses with a promise of 2 weeks delivery, am still waiting! No calls from them to say why the delay."
• "I waited months for a laser eye consultation and took the afternoon off work for the appointment, only to turn up and find out that I was 'double booked' and sent away."

Cost and Transparency

Pros:

• "She demonstrated transparency about costs/finance details and procedure protocols."

Cons:

• "Terrible, costly and unprofessional...this whole sorry saga has cost me £1000 plus. What an incredibly amateur organisation."
• "I went to Optical Express for a consultation for Laser Eye Surgery...After me saying this, they made me feel pressured into booking an appointment for the surgery and asked for a £500 deposit."