Peter James Property Reviews Summary

Professionalism

Pros:

• "Outstanding service and professionalism."
• "Very professional and always available."
• "All the staff were very knowledgeable and professional and showed a genuine care and passion with regard to their work."
• "The professionalism of the company is the best we have dealt with."
• "They are very professional, the photos looked great."
• "Brilliant team of very professional estate agents who gave 100%."
• "We found them diligent, professional and personable."

Cons:

• "Chris on a occasion was extremely unprofessional the way he spoke to me was extremely upsetting."
• "Horrible, unprofessional people. Hannah was supposed to be helping us, she said she will call us for any updates regarding a house we applied for, for renting. Till this day no calls or emails received."
• "The experience I have had has been remarkably uncooperative."
• "I viewed a property in tettenhall, and the estate agent was fifteen minutes late, without any form of explanation."
• "On multiple occasions, I have called to view properties listed with this agent, and ultimately have never had any response regarding the confirmation of viewings."
• "Completely useless agent, called twice to enquire about a house, promised a call back but nothing, and guess what the house is still for sale."
• "At times i felt I was unnecessary under pressure I could of done without due to caring for a child with a number of disabilities."

Customer Service

Pros:

• "Nothing was too much trouble. Went way a&beyond normal services."
• "Everyone at the branch were so helpful and they would always return your calls or e-mails."
• "They establish a trustworthy relationship, reacting promptly to any queries."
• "Very helpful and friendly staff, particularly Georgina and Julie in our case."
• "The staff are absolutely amazing ... keep you informed all the time help you overcome any issues."
• "The team were approachable and always available."
• "All staff have been responsive to circumstances as they have changed."

Cons:

• "Not happy with the service provided, I don't recommend this company."
• "Since moving in to the property we have had multiple issues, which I will be taking up legally."
• "Also you could have actually called me on my number instead of claiming to do so, by the way, I did not receive any calls or messages on my number from any one of you or your staff, so please don't claim to do something that you did not actually do."
• "Don’t worry I won’t be bothering you again!"
• "Rang up two days ago and spoke to a gentleman to enquire about viewing a bungalow. He told me he’d get back to me. Heard nothing!"

Efficiency and Responsiveness

Pros:

• "Updates and chasing solicitors and buyers for me."
• "Julie was fantastic and ironed out problems we were having within the chain."
• "I would definitely use Peter and his superb team again if I were both buying or selling a house."
• "I would highly recommend them to anyone looking to sell their property."
• "I'd highly recommend Peter James due to their professionalism and continuous communication throughout the whole journey of the purchase of our property."
• "Julie (Sales Progressor) regularly kept me updated and even chased our buyers solicitors when we experienced a delay in our sale."
• "Communication was always good and missed calls were always picked up and returned promptly."

Cons:

• "So first she said she will send our documents asap, then later she turned around and said it's not fair on the other people that want to view the property too so she can't send our documents yet."
• "However, I feel I was pressured at time I suspect this is because the purchase was not completing quick enough for them."

Recommendation

Pros:

• "I would highly recommend Peter and his team as nothing was too much trouble."
• "I can highly recommend this estate agency for their friendliness and professionalism."
• "I would wholeheartedly recommend Peter James Property to anyone selling a house."
• "I cannot recommend them enough if you want responsive, helpful, friendly, diligent people to assist you."
• "They couldn’t have worked harder on my behalf and I am more than happy to recommend them."
• "I highly recommend them. Very pleased."
• "I would highly recommend these guys for being professional, caring and brilliant at what they do."

Cons:

• "Not happy with the service provided, I don't recommend this company."