Mimi et Mina Reviews Summary

Customer Service

Pros:

• "The service I received was impeccable!"
• "The staff's warm and welcoming demeanor set the tone for what would be a fantastic visit."
• "The experience at Mimi et Mina was so wonderful! Amazing, friendly staff, a lovely ambience."
• "I had a fabulous first experience at this salon! Amazing service from Mimi and a lovely cut and colour from Edith."
• "Today I arrived and was promptly greeted by Mimi and offered a beverage."
• "Mimi and her team waste no time, they are efficient and make sure you are taken care of at all times."
• "I was welcomed by Océane and Annakay did my hair. They were both very professional and friendly."

Cons:

• "Overall disappointed with the service at Mini et Mina. Clients are treated like second class citizens."
• "Unfortunately I cannot recommend this salon - After much disappointment of Mimi turning up late to appointments, changing pricing and being incredibly rude and patronising."
• "If you want to be overcharged and treated like trash, go visit Mimi."
• "Hard to get in touch with and a conversation had with the owner Mimi bordered on unpleasant."
• "Mimi’s manners are dreadful - she needs a masterclass in customer service."
• "The customer service I think let this place down a bit. I felt out of place/unwelcomed and a bit awkward as different people were telling me where to sit and kept on moving me."
• "Poor experience, understaffed and very rude salon. I then had a blow dry and Mimi burnt my scalp."

Salon Experience

Pros:

• "Amazing salon in Nottinghill which specializes in black hair. Fell in love with the salon the first time I walked in."
• "The expertise and skill displayed by the salon's professionals have left me truly amazed."
• "The best voluminous blow-dry in London! I’m so happy to have finally found a speedy quality service that actually delivers lasting result."
• "Had an amazing time at mimi et Mina. One of the most relaxing detangling & wash sessions I’ve had in a long time considering I’m tender headed."
• "The LA weave technic is the best ever, my hair extension looks very natural!"
• "A wonderful, friendly and bright salon in Notting hill."
• "First class for service. Mimi and team are super professional and welcoming and I always leave feeling fabulous and with gorgeous, bouncy hair."

Cons:

• "Such a prestige location but salon doesn’t belong there with their service that they offer."
• "Avoid 👎🏼"
• "Also, be weary that they may not provide products you have asked for due to ‘supplier issues’ and instead will swap it for a different product hoping you don’t notice."
• "Be extra extra careful not to be cheated as I definitely was!"
• "Don’t go here, greedy and lazy at the same time. There’s a reason they are barely open and the owner only posts pictures of herself on social media- nobody goes there for the shoddy service you receive."
• "Save your hair! Please do not go here! I went here as it was a place I thought they knew how to cut my hair... how wrong I was. I am absolutely devastated from what Mimi has done to my beautiful hair."
• "I am shocked at what Mimi has done, I am shock with how I was treated afterwards and I am absolutely devastated with my hair I feel I can never wear it down again."

Quality of Hair Services

Pros:

• "The best hair I have had in years, thank you Mimi & Mina for such an amazing experience."
• "I have been getting hair extensions for over 5 years now and these are the best set of hair extensions I have ever had."
• "My hair looks healthy and I look like a star."
• "I had a silk press and trim with Mimi and I am over the moon at the result."
• "Came to have my la weft extension put on, absolutely fantastic job! Looks and feels incredible, overjoyed with the quality of work."
• "The moisture treatment left my hair feeling very soft."
• "She transformed my dry and damaged hair to shiny, bouncy hair full of life."