Slug & Lettuce - Newcastle Under Lyme Reviews Summary

Atmosphere & Ambience

Pros:

• "Great atmosphere from the moment we walked in and shown to a table outside in the garden."
• "The Kiln is a nice place to eat & drink, with a friendly atmosphere & staff."
• "With a sectioned of area, which was decorated with balloons and candle lights on the tables, it gave us a comfortable area still with the atmosphere of the pub."
• "Fabulous afternoon at S&L, staff were so helpful and friendly!"
• "Really lovely bar, really nice atmosphere, great food and really great drinks and lovely staff visited for our works night out."
• "The place itself had a good vibe."
• "Actually pretty decent bar. Great atmosphere and top notch bouncers."

Cons:

• "Absolutely disgusting place... So basically you condone drug taking on premises."
• "Place looked lovely but if ever there was an example of style over substance then this was it."
• "As it was busy, it was noisy too, so not a great ambience."
• "The floor was sticky, the menus were sticky and the cutlery didn’t look particularly clean."
• "Never seen such miserable staff anywhere."
• "Most people on drugs and looked underage."
• "Told we needed to book, then given a table, but like we were a hindrance."

Service & Staff

Pros:

• "Faith in particular made up for the slow start. Highly recommend."
• "Our server Junior was really great and made sure we were well looked after."
• "This is just what Newcastle needed! Wow what an amazing waitress Kelsey is!"
• "Had a great experience on what was a quiet Tuesday night, with the pleasure of Riley and Maddy, very personable and excellent with their recommendations for drinks."
• "Kelsey was very helpful and provided us with fantastic service."
• "Staff were very good and polite we'll be back again next week for some of the same can't wait."
• "Staff saw to us immediately and were very friendly."

Cons:

• "We were put on the smallest table right next to the bar where we could barely fit 4 drinks on never mind any plates for food."
• "Watched someone projectile vomit all over the floor, wasn't cleaned up for a good 5 minutes and wasn't cleaned up well."
• "It was very disappointing. Pre ordered food not available. Took 2 hours to get food."
• "Terrible service, waited for an hour to realise our starters were 'allegedly' given away to the wrong table, never received our main course."
• "Appalling service, from having fingers clicked to get our attention while waiting to be seated to waiting 45 minutes to get drinks."
• "Booked a table for half 6 for 6 of us for food and drink... We ended up waiting nearly 40 minutes for drinks to arrive."
• "Awful. Advertised a quiz on Instagram for Thursday and Sunday. Turned up at 8pm on Thursday. When the quiz is due too start. Nobody in The Kiln?? bar staff bewildered after I asked where the quiz night was."

Food & Drinks

Pros:

• "The quality of both the food and the drinks were great and we will definitely be returning."
• "The food was good too."
• "Can honestly say the food was amazing that's the most beautifully presented all day breakfast I've ever seen."
• "I enjoyed a wide range of cocktails which tasted amazing."
• "Lovely drinks & food, a great place to spend with friends and 2-4-1 cocktails is always a winner."
• "Food is tasty and hot and the service is excellent."
• "The food is amazing!! Definitely recommend for the day or before a night out."