Address: Unit 4, South Aylesford Retail Park, Quarry Wood, Maidstone, Aylesford, ME20 7TP, United Kingdom
Rating: 3.7
based on 163 reviews.
Customer Service
Pros:
"Helpful staff. We went to Ashford branch and although they were out of stock, they helped us reserve online at Aylesford branch, which we then went to collect."
"The lovely ladies upstairs named rose and Jenny were absolutely superb at helping and guiding us to purchase a fridgefreezer that we were happy with."
"Ant on the computer selling side is brilliant. Some of the younger lads on the floor are also helpful & knowledgeable."
"Peter in Car phone Warehouse couldn't have been more helpful."
"Staff are friendly and cheerful and have assisted me in carrying purchases to the car."
"5* service from Chad today. The only member of staff in the Computer/Laptop area to acknowledge us, whilst with another customer."
"The Curry's staff very helpful and knowledgeable would recommend to anyone."
Cons:
"Sells great products, but staff do not know what they are talking about."
"We visited this store first thing in the morning... The 2 women/staff members were standing right next to the vacuum cleaners... and not once did either of them ask if we needed any help or advice."
"Went to purchase a Dyson today and the assistant was not bothered with the fact that we wanted to buy the item. Just told us it’s not in stock and you can buy it in other places."
"When I walked in, a group of five workers stood together chatting."
"very poor service, paid 45pds for new television to be set up... said they could not do anything had to phone Samsung."
"This store is not a pleasant place to be."
"Total lack of customer service, went down twice in one day and received awful experience both times."
Product Availability and Quality
Pros:
"Fortunately we found exactly what we were looking for and best a hasty retreat."
"Made a internet reservation prior to arrival. Payment and reception staff excellent."
"Have bought several products from this store and found service to be quite good."
"Great place, I ordered one apple watch through online from Currys, once after receiving our order, we didn't like the colour. They replaced my apple watch very quickly."
"Large and spacious store with plenty of products and helpful staff."
"The products were all labelled well (the one’s we looked at anyway), and generally the store was in a clean, tidy and refreshing state."
"Nice place here, both the staff of pc World and the carphone warehouse (which are in the same building) are very helpful and friendly, there's a huge car park here plus coffee shop etc, well worth a visit 👍."
Cons:
"Bought a £600 computer that did not work when I got it home."
"Boght a tablet. It stopped working after 7 weeks."
"Knowingly sold me an ex display laptop that had not been cleared of their sales material."
"Brought hotpoint dishwasher two weeks ago, put it on filled up with water and that was it won’t work anymore."
"Stock control not that good as products sometimes can’t be found."
"No items in stock, ordered online was given ref no for next collection, spent 1h in traffic to get to the store and…… was advised to collect from different store which is another 1h drive in traffic."
"Had what I wanted, however it broke in a month."
Staff Attitude and Professionalism
Pros:
"Both Tania and I had the pleasure meeting Lloyd Tucker today at the Aylesford branch."
"Staff were polite and friendly."
"Peter h. was very kind and helpful."
"Top class service from the Carphone Warehouse Shop in store - Hannah really took care of me regarding an exchange & the after care/set up of my new phone."
"5 stars to the employee who was doing the drive by returns on the 17-11-20."
"Very friendly staff and went that extra mile to make sure I left a happy customer."
"The last few times I've come in, in 2022, staff have gone above and beyond in helping me, and have been very friendly."
Cons:
"Awful shop. A total rip off."
"This is why we don't like Maidstone."
"Carphone warehouse staff in this currys are so rude!"
"Lots of young staff but recent visit had my blood boiling."
"what a rubbish telephone system, needed to ask a question but you can't get through to speak to anyone for a general enquiry."
"Appalling service, I don't want to give any stars."