Highbridge Caravan Centre Reviews Summary

Customer Service

Pros:

• "Replacement parts immediately sent to my home. 1st class service. Can't fault Highbridge."
• "Mike was also very very helpful with the purchase process and gave us a great deal on the additional purchase of a motor mover, again, excellent customer service."
• "Excellent service in parts dept & shop. Staff are always very helpfull & eager to please."
• "The sales team couldn't have been more helpful."
• "Thank you to all the staff for making us feel so welcome."
• "All the staff were very friendly and helpful."
• "The service was fantastic really felt appreciated as a customer would highly recommend this company."

Cons:

• "Very disappointed with the condition of the used caravans on sale."
• "The sales team are brilliant. Till they get your money 💰. Then it's down hill from there."
• "It is absolutely clear they are booking work in that they cannot do."
• "Nobody has contacted us and they have not replied to our emails or answer phone messages."
• "DO NOT BELIEVE WHAT SALES GUY TELLS YOU!!"
• "Never contacted us, emailed the branch on the Monday to inform them and guess what no reply at all."
• "Asked a question, got an answer!! unfortunately the wrong answer which I suspected at the time."

Product Quality

Pros:

• "A vast selection of new and second hand caravans of all manufacturers."
• "Agood variety of motorhomes in stock."
• "The caravan was perfectly prepared, clean, fragrant, everything worked as it should - we were thrilled."
• "Absolutely fantastic experience buying our first caravan."
• "The caravan was presented extremely well, very clean inside and out. It had a full service, lots of checks and 12 month warranty."
• "Fantastic selection of caravans. Honest information on each one, stickers on the window show if any issues with it (if it's soft in any areas)."
• "Large amount of new and used caravans to look at with many different types to compare."

Cons:

• "The van was also filthy (like mould around the windows) when we collected it and my brother and I spent the following day cleaning it properly."
• "To be called back and told as its not leaking inside the caravan they're not interested.!! Pathetic."
• "Ive had 2 experiences with highbridge caravan centre .. 1st excellent, couldn't ask for more. 2nd shocking .. caravan was filthy, things that needed attention weren't done ..total shambles."
• "We spend 10 weeks of our 5 month ownership back in with the van for repairs. All the repairs were ongoing issues that never got resolved."
• "Have bought 3 caravans from them now no problems with the first two but this time I had a mover fitted and when checking the van at home the inline fuse on the leisure battery was blown and a wire had been disconnected neither had been put right."
• "I was sold a Bailey caravan from the Devon branch which was unsafe and leaked badly."
• "We have now got three faults which need dealing with urgently under warranty, one of which is a water leak."

Value for Money

Pros:

• "Mike was also very very helpful with the purchase process and gave us a great deal on the additional purchase of a motor mover, again, excellent customer service."
• "We bought our little caravan over the phone from Portugal. Adam sent photos & information."
• "Considering the lack of stock in the UK this had some good offers and the staff were helpful and informed."
• "Went in looking for a swift caravan and found the type we were looking for with a deal in place."
• "The fantastic Kate worked her socks off finding us someone in authority we could talk to about returning the folding camper and exchanging it for a new caravan."
• "Picked up caravan yesterday, and would just like to say a big thank you for all the wonderful service we have had, nothing was too much trouble."
• "We purchased a used motor home from highbridge Very very pleased with our van."

Cons:

• "The sales team are brilliant. Till they get your money 💰. Then it's down hill from there."
• "We went there today to buy a waste pipe kit priced at £35.99 when we got to the till we were told it was £37.99 I queried this."
• "For parts you'll be sent to see their workshops as they don't have a great choice for that in the shop."
• "Poor service. If you want a van great but the aftersales is not at all acceptable so be prepared."
• "Been using them for well over 10 years usually always excellant service Until now appalled how unprofessional the hand over and after care."
• "Bought 3 caravans off this company and every time you receive a discount card for 10% off ALL accessories. Went to buy a new set of movers today, sorry doesn't apply to them."
• "Most of the stuff in the shop is well over priced."

After Sales Support

Pros:

• "Highbridge have old fashioned values and the customer comes first, not the profits."
• "A recent experience with the after sales department says it all. They went over board to sort our Caravan out, and I'm pleased to say that everything they did was perfect."
• "Also Simon for the after sales telephone support provided & arranging for a mobile fitter to come to us to fit a replacement microwave."
• "First service done on our caravan by mobile engineer Phil top bloke who came to our seasonal pitch to carry this out."
• "But have to say a very BIG thank you to Simon Williams In after sales Who went above and beyond to help us with our van."
• "I’d like to thank all in the after sales dept who have sorted out a few issues with our motorhome since buying it from you last year."
• "Fantastic after sale service by Simon and his team."

Cons:

• "It is absolutely clear they are booking work in that they cannot do."
• "Nobody has contacted us and they have not replied to our emails or answer phone messages."
• "Never contacted us, emailed the branch on the Monday to inform them and guess what no reply at all."
• "To be called back and told as its not leaking inside the caravan they're not interested.!! Pathetic."
• "They don't reply to emails or return telephone calls, virtually impossible to speak to anyone when I was trying to get my caravan repaired."
• "I can say at the moment I am thoroughly disappointed with their service, a warranty repair on a brand new van was eventually agreed, we are still waiting for information as to when the van will be collected."
• "Problems with a tap that was replaced under warranty but still leaking. Nobody ever answers the phone in the after sales or rings back."