Address: Unit 21, Belle Vale Shopping Centre, Liverpool L25 2RG, United Kingdom
Rating: 4.8
based on 241 reviews.
Website Experience
Pros:
"The order was very easy to do."
"The purchase via the website was simple and the costs were excellent."
"All pricing is displayed clearly, instructions and guidelines are well defined, easy to follow."
"Great website, easy to use."
"Their website is clear and easy to use."
"Easy to navigate website."
"I looked online and found JP Opticians to be the cheapest on the market."
Cons:
"I do not recommend JP Opticians to anyone mainly because they provide inaccurate information in their website."
"Absolutely shocking and disgusting service. I agree with other reviewers that 1 star is by far too good for this company."
"Truly dreadful online purchase experience! Purchased prescription glasses from the website - received an email two days later informing they was not in stock and would take three weeks to source."
"Placed an online order and complete silence. Money has been taken from my account but no confirmation email."
"Just a lesson in common sense- if something is not in stock, don’t advertise it on your website."
"Ordered frames on August 9, 2019. They immediately charged my Credit card. Received email the supplier was out of them and they were Backordered. Never again!"
"Please please do not purchase from this company. This company is overseas do no trust."
Customer Service
Pros:
"There was good communication and best of all the prices are the best around."
"The staff were also very quick to respond to queries, and handled my questions in a professional and courteous manner."
"Customer service was friendly and quick to respond."
"Communication was very smooth, I had some questions regarding availability and delivery to Poland."
"Responsive customer service, huge selection of designer/quality frames, and refreshingly transparent billing practices."
"Spoke to a young lady by the name of Eleanor who was very helpful, Polite and courteous."
"I had a query about my prescription and the optometrist John called me back straight away to discuss it."
Cons:
"Thanks JP for cancelling my order without asking me, you guessed it right."
"I do not recommend JP Opticians to anyone mainly because they provide inaccurate information in their website and their customer care ethics is atrocious."
"Rubbish service.. Waiting 2 weeks for frames.. When I questioned why they never arrived. The assistant got all funny and then declared I was being aggressive towards her.."
"I then chased to with JP to see if they could help and they said they would look into it, then DHL said they delivered it but nothing was delivered I have followed up with JP immediately and they have ignored my 3 emails asking."
"Ordered prescription glasses spoke to the team and they said it would be ok to order online. Unfortunately glasses are wrong size. This wasn’t flagged. When I contacted them to request an exchange or refund they wouldn’t help and stopped responding to my emails."
"Phoned them today, because the arm on my reading glasses I got from them less than six months ago, broke, after explaining the Situation to them on the phone, they wanted 20 pounds to fix them."
"Update: no I've not been receiving your emails, I have checked my junk folder regularly. Please call me or refund my money."
Product Quality
Pros:
"The glasses are not only stylish but also of exceptional quality."
"Genuine brand item, solid quality with all the 'trimmings' (protective branded box, branded case and cleaning cloth)."
"Great pair of frames and the lenses are perfect."
"Shipped to Massachusetts, USA. Script is perfect and they are well done."
"The quality of the lenses is absolutely amazing."
"Glasses came in perfect condition. Authentic Oakley Airdrops. Got to me in six days which is really good."
"The frames and lenses are perfect, and the turnaround was extremely fast."
Cons:
"Their DPD couriers unfortunately lost my consignment but I reported this to JP immediately."
"However, the lenses were fitted incorrectly in the frames, so I had to take them to a local shop to rotate one of the lenses."
"The box was damage during the transportation, and due to which case was slightly damaged."
"They arrived pretty fast (within two days) but came with a cosmetic defect."
"The product arrived in a timely manner and was well packaged, unfortunately one of the arms is severely bent."
"Súper disappointed. Just buy a Oakley glasses my right lens is blurry, I contact this company by email I spoke with Sian no help at all."
"A wesome note to all in the US, the DHL delivery can not handle a Post office address, so the final 50 miles was a nightmare to coordinate."
Price and Value
Pros:
"So happy with my glasses from JP opticians. I saved £110!! That’s including the anti glare coating too."
"Glasses bought at less than half the cost of another retailer."
"They had the frame that I wanted for cheap. Probably for the cheapest price on the market."
"Price is extremely affordable especially for genuine designer glasses."
"I saved £100 easily on my glasses and they arrived in 9 days which a quicker than the 2 weeks I was told by my local opticians!"
"I am very impressed with their product selection and service."
"I would highly recommend this company for your next pair of glasses!"