Address: 19 South Rd, Southall, UB1 1SU, United Kingdom
Phone: +442088434444
Rating: 3.8
based on 848 reviews.
Customer Service
Pros:
"Jayant is very good at customer service. He sorted our tickets real quick."
"Kunal is my go to person, He is so quick in understanding requirements and providing excellent service, finding flight tickets at a very competitive price."
"Purab has been the best everytime i call he give me the best deal also help me with price match cant give 10 star otherwise i would have !! Thank you"
"I always use southall travel for each of my package holidays, prices are unbeaten and they always accommodate what you’re looking for."
"I want to extend my sincere thanks for the exceptional assistance I received from Akansha."
"Excellent service from Lucas at Southall travels. Our travel plan was quite complex and he was so polite, patient and helpful in finding the perfect solution for us!"
"Was really happy with Travel Agent Ateet from Southall Travel who helped me book my tickets today. Excellent customer service and very knowledgeable with answering my questions regarding the journey."
Cons:
"One of the worst experiences of service I have ever received. I was given totally misleading and false information on flight prices and cancellation policies by the salesman."
"I will raise this with the higher management. I called southall travel on 12th october at 18.50 UK time and spoke to Mohit. Very disrespectful staff and full of attitude."
"Made a booking by Bali and was lied to about which economy seat he booked for me."
"Not even an apology after our ordeal or some sort of compensation for the stress they put us through."
"Had a terrible experience when trying to pay for tickets."
"Bitter experience with this company. Inexperienced staffing cost me over 1.5k because they spelt name wrong in my kids ticket."
"Very bad experience with Ramit service, first time booked with turkish airlines and with stay service."
Pricing and Fees
Pros:
"The rates he quoted me were cheaper than companies like Destination2, Best @ Dubai and Travel Up."
"I have used SOUTHALL TRAVELS for over 15 years and they have always beaten any prices from other travel agents."
"Prices are also very competitive and no dramas at all. Highly recommended."
Cons:
"Also, I was sold a ticket with one free date change included +/- tariff changes if any. ST asked me to fork out 50% the cost of a new ticket for the date change."
"In other words you charged me for Premium economy but DID NOT BUY the same ticket from British Airways -You paid to BA for general economy class and pocketed the difference -a difference of 2 times (1128-848) =560 pounds."
"When I called Southall Travel, Mr Taylor gave me a extortionate price ticket for Mauritius."
"Scamming agency- DO NOT USE. They refuse to refund the money for a cancelled flight inspite of airlines saying they have refunded more than a month ago."
"However after I gave a deposit of £35, Mr Taylor tried to over charge me."
"Don’t buy from here absolutely rude staff poor customer service. Booked me a holiday for £4858 then rings me asking for £328 more saying the price has gone up even though this was agreed at £4858."
"I got the quotation for family of 4 for £3941 to India. I have booked with another agent for £3024. Massive difference."
Booking Experience
Pros:
"Very quick and fast service..I rang Southall travel and was connected to Mr Kunal...he found a good match for my requirements and I was booking my tickets within 10 mins..he also did a follow up call an proceeded to offer his services if needed for all issues...will definitely use again..thankyou"
"Fantastic service booking our first holiday to Dubai."
"Overall very happy with India golden triangle and goa tour."
"Had a fantastic experience with Southall Travel! Kudos to Inder for exceptional service and attention to detail."
"Great experience with Southall travel me and the wife and kids to dar es salaam booked early very good customer service from start to finish easy e ticket sent to phone such a pleasure thank you guys keep up the hard work"
"The whole process was smooth and easy and will definitely be using this company again for our next trip."
"Ateet at Southall Travel was most attentive to my travel needs and managed to find me the best flight options for multiple flights, travellers and dates at the best price."
Cons:
"DO NOT TRUST THE GOOD REVIEWS OR ANYTHING THESE SO CALLED TRAVEL AGENTS TELL YOU."
"Don't book with this company. They are liars and will pressure you to buy tickets at high prices without shame."
"DO NOT BOOK WITH THIS TRAVEL AGENT!! We have had the holiday from hell booking with this cowboy run company."
"They will pressure sell and convince you to book under false pretences and lie about being able to change tickets etc."
"Scam artists! Beware. Also, appalling lack of customer service."
"PLEASE DO NOT BOOK WITH THIS COMPANY!! THIEFS and LIARS."
"Listen and DO NOT book with them! A couple weeks ago we booked 2 tickets with them and a couple hours before leaving for the airport while rechecking everything we realised that they had got the Surnames of one traveler wrong."