Tech Fix Reviews Summary

Customer Service

Pros:

• "Offers great customer service at a fair price."
• "Saty at Brunel Tech goes absolutely above and beyond for his customers and provides a fantastic service."
• "The technicians were thoughtful and considerate from start to finish."
• "Really nice, warm service from Bishi and the team as well."
• "Extremely polite and friendly service."
• "The staff are all very kind and kept me up to date with everything they were doing."
• "They are very friendly and always told me how it was and were always here to help me and not just take the money."

Cons:

• "Much to my surprise I looked at it after 2 months (not used it at all) the glue has come off again!"
• "I was lied to about the battery cycles being 'testing' at one point, and I can't excuse a lack of attention to detail that passes hardware that is either not booting or has a mechanical error."
• "This has left me with an extremely bad view of Brunel tech.. I know mistakes can be made but this seems like con artistry to me."
• "However communication throughout the process was very poor and 'we will call you by x number of days' were frequently missed."
• "They gave me a terrible battery that lasts 4 hours. Not happy at all."
• "Got my laptop screen fixed here, took them a week longer than they said, they charged me 25 quid more than promised."
• "Quoted £395 for a logic board. One quick Google search will tell you they're much cheaper than that."

Repair Quality and Efficiency

Pros:

• "They repaired and serviced my Mac with care and speed, whilst imparting helpful advice."
• "Fabulous service from everyone especially Sati, very quick repair on my phone screen at an excellent price."
• "Stunning Customer service. Fixed my laptop inside 6 hours and at 25% the cost of a new machine."
• "The first replacement screen that was ordered & fitted for my Motorola turned out to be faulty but I returned my phone & the screen was immediately replaced without a fuss & much apologies for the inconvenience."
• "Fixed quickly and a fraction of the cost of apple."
• "Lovely guy here knew from my description on the phone what the problem was, had the part in stock and fixed it within an hour! Brilliant."
• "They did an amazing job at a great price with excellent customer service!!"

Cons:

• "Unfortunately my faulty HDD could not be repaired, but as told on the phone by Brunel Tech, I did not get charged."
• "They couldn't not fix the issue themselves but were clear in this limitation."
• "I got my phone back after 6 weeks, their reason was wrong screens have been sent to them."
• "The next battery was fitted, but when I went to pick up the Mac, it wouldn't boot."
• "After 6 weeks finally I got my phone, on the same day I realised the screen glue was coming off."
• "When I picked up the Mac, the 'new' battery was already reporting 590 cycles."
• "Now my laptop screen flickers every other time I turn it on."

Value and Cost

Pros:

• "I'm sat on my new laptop with EVERY file fully recovered! Amazing Value for money!"
• "The service we received from Brunel Tech especially in these lockdown days was exceptional."
• "Considering the amount of repairs needed the price was more than reasonable."
• "The cost for repairing my MacBook Pro was less than expected."
• "They are prompt, efficient and friendly."
• "They restored my data, replaced my hard drive and added more memory and for a fraction of the cost of a reconditioned Mac."
• "Phone works perfectly as if it is brand new, genuine screens used and EXTREMELY good value."

Cons:

• "I wanted yoghurt and cucumber but both much more expensive than I would have paid in a supermarket or veg shop."
• "My advice would be to avoid this shop as making as much money out of every customer is clearly his primary goal."
• "However when I requested this refund the process took a very long time, I had to continue pushing again and again cooland again calling the shop and leaving messages before I finally got my refund."
• "Great variety of products though quite pricey for basic things."