Casper Computer Repair Reviews Summary

Service Quality

Pros:

• "He definitely knows what he's doing and cares that his customers are happy with his work."
• "Gave exceptional on time service."
• "Unparalleled friendly welcoming service, speedy and efficient."
• "Very honest and reliable he has been my engineer of choice since 2012."
• "Honestly the best service I have ever received at a repair shop."
• "Very fast and efficient! I needed a laptop screen repair and the owner responded fast and even had the laptop repaired in few days."
• "Brilliant service, and very reasonable price, problem was discovered within a few minutes and fixed on the same day."

Cons:

• "Don’t bother going to this cowboy and go somewhere professional instead where they treat you with respect."
• "Laptop came back in worser condition with screws missing, not closed properly and the parts seem to be different when I sold it on eBay."
• "So I ended up paying a lot of money for something that wasn’t fixed."
• "He kept my computer for a week, always making excuses that he needs more time."
• "After collecting, I took my computer home and put it on, I found that the problem was still there and the computer was the same as before. It had not been repaired."
• "However, laptop came back in worse condition with scratches and scuffs."
• "Whole experience was a waste of my time."

Customer Service

Pros:

• "Nice, friendly staff."
• "Very friendly and received my laptop back the same day, very happy!"
• "Quick, friendly and professional."
• "He was very friendly and professional as well."
• "Always great customer service!!... his prices are low and fair."
• "Friendly bloke, excellent and quick service."
• "The gentleman was very polite and has unmatched expertise."

Cons:

• "The owner is rude and intimidating."

Repair Efficiency

Pros:

• "Would recommend this company for sure."
• "I appreciate the speed of the repair a very reliable service would recommend anyone who needs a quick fix."
• "Took my MacBook Pro in after it wouldn’t power up, it was repaired within 24 hours."
• "I got a quick initial diagnostic on the same day I took it in."
• "Fixed my laptop in no time."
• "It was ready within 2 days."
• "The entire experience was efficient and hassle free."

Cons:

• "Ended up going back to the shop and getting my money back."

Value for Money

Pros:

• "It was £10 more expensive however I would have paid £50 more as the quality is 10x better."
• "At a very fair bargain you can be sure you'd have your device fixed and ready on time."
• "Cost less than a quarter of the price Apple quoted."
• "Amazing service and very reasonable prices."
• "Great communication keeping us informed of price and time scale."
• "Reasonable price."
• "Very reasonable prices and quick :)"

Cons:

• "Good for cheap products, would not trust with valuable and expensive items."