Address: W Cepen Way, Chippenham, SN14 6UZ, United Kingdom
Phone: +441249463354
Rating: 3.6
based on 291 reviews.
Food Quality
Pros:
"Ordered the fish and chips and was amazed by the quality of the haddock never had such meaty piece of fish in my life, was excellent."
"What a fantastic carvery. Everything was cooked to perfection."
"The food was very good for a buffet style always see fresh food being brought out would recommend to anyone who wants an affordable breakfast with the family."
"Nevertheless the mixed grill was outstanding along with the smothered chicken and chicken curry."
"Food tastes absolutely amazing and the price is even better!"
"Food was lovely came out hot as liked fast service as great."
"The kids had such a good time and enjoyed their scrummy meals!"
Cons:
"Discusting food. Burger came out dry (no sauce) chicken and chips came out cold."
"Batter was rock solid, fish itself was chewy, chips were re-heated."
"The food was cold and we were sat a lot closer than I felt comfortable."
"The food order was messed up and was all prepacked frozen food that was raw in places and overcooked in others."
"The beef was as tough as old boots, there was no Turkey and the veg and roast potatoes options were all look warm at best."
"The brownie was cold and not warm as stated in the menu."
"This was the most disgusting Burger we have ever had."
Service
Pros:
"Parents booked table, after our wedding came to the table and the staff had got us a card, chocolates and a bottle of procecco for me and my wife were amazed at how amazing and thoughtful it was me and my wife really appreciate it."
"Dee was fantastic in making the experience a thoroughly enjoyable and memorable experience."
"The service was excellent even though they seemed a little bit under staffed."
"Thankyou so much for the outstanding service you gave yesterday 8th August while quite a few of us celebrated my daughters 30th birthday!"
"The staff did ask if there's anything they could do, so a thumbs up for that."
"Very pleased with the service we received."
"The staff were both unfailingly helpful and hard-working."
Cons:
"Our pudding orders were forgotten and my husband had to ask the staff twice."
"There were plenty of staff all mingling about but none seemed very interested in their jobs and overlooked simple issues."
"Waited 10 mins to place order. 7 table waiting staff 1 person taking drinks order."
"The manager was defensive and made zero effort to help by offering any refund on the mushrooms and meal and simply blamed head office."
"Absolutely horrendous... Never brought out kids starters. Staff didnt have a clue what order came out where or when."
"No one said sorry after I went to complain and no one came to ask if our meal was ok when it arrived !!"
"Very poor customer service, walked out before even completing the food order."
Atmosphere & Cleanliness
Pros:
"The playground in the garden was a hit, ideal to burn off energy during a long journey."
"The restaurant we were in was clean and Very smart."
"We had a Sunday lunch today and really enjoyed the atmosphere."
"Always an enjoyable experience, the food is tasty with an enjoyable atmosphere."
"Great overall experience, very relaxed family friendly setting."
"People make the places and not the other way around. Every morning we had a big variety of options for breakfast."
"Classic Brewer's Fayre. Clean and tidy, plenty of seating."
Cons:
"Awful place and will not return, and the place needs closing down and needs a deep clean."
"The whole building felt unclean. The toilet was a disaster."
"There was general litter around the floor such as crayons and bits of paper."
"The porch is falling to pieces and the canopy is filthy. Garden full of weeds."
"The floor had slug slime trails everywhere covering the whole of the area around our table and the adjacent table."
"The play area was very dirty and I was over charged for the little ones entrance fee, advertised as £1 but charged £3.50."
"The table was dirty and sticky and there was food all over the floor around us."
Value for Money
Pros:
"The drinks were varied and at a fair price too."
"It is value for money as you can keep going back for more."
"Pub food provided at a competitive price and Christmas festive menu also a good price."
"Great for an inexpensive family meal."
"£20 for a family of four and this includes unlimited drinks and food. Bargain."
"All in all excellent value for money."
"For the price you pay the food is good value."
Cons:
"Food arrived and although hot and tasty, the ration sizes were poor."
"The portion was tiny for the price you have to pay and was warm to eat not hot."
"The food was way below par and also expensive."
"Over priced, bland, frozen food, a long wait, several items on the order were wrong."
"Very overpriced and not worth the price."
"Not good value for money. Portions small left after 40 bill."
"I paid over £5 for garlic mushrooms which totalled 8 in number and so small a starving ant would have been left feeling unsatisfied."