John Hilton Estate Agents Reviews Summary

Staff and Service Quality

Pros:

• "The staff are helpful, reliable and nothing is ever too much trouble!"
• "The whole team at John Hilton are kind, efficient and passionate about what they do... Tracy is so efficient, she is fully trustworthy and gets things done!"
• "All the staff are extremely professional, approachable and go the extra mile for their clients."
• "I've been consistently impressed with how easy to communicate with and how reasonable the various team members at John Hilton Estate Agents are."
• "They were helpful, knowledgeable, friendly, responsive & professional throughout everything."
• "Both Marius and Tracey are really honest, personable and straight talking."
• "Tracy Ewington who was without fail, friendly, helpful and quick to respond."

Cons:

• "As a guarantor for a student I have always found them 'wanting' in attempting to sort issues out."
• "However, since we moved out 2nd September 2020 it has been nothing but hassle."
• "Our property manager was named Michael, and he did not even have the decency to respond to our emails half the time."
• "I have never been to an estate agents where moral obligations are placed so low."
• "I write this in all sincerity and pain, I only wish I wasn’t quick in dropping a review a year ago praising them... The worst part was the level of lack of professionalism, long delay to responding to emails, it’s almost like they’re avoiding us."
• "Poor at communication."
• "Staff are unprofessional and rude."

Property Management and Maintenance

Pros:

• "No major issues throughout our 2 year tenancy all inspections deemed fine no problems from JH and no queries from us as tenant."
• "They monitored every step and kept things moving quickly."
• "Fixed maintenance issues quickly and when we left they sorted the check out report quickly and took a fair amount off the damage deposit."
• "Any issues are always dealt with very quickly and professionally."
• "Whenever I have an issue with the flat, it is fixed within days and any queries I have are answered quickly."
• "All communications were responded to promptly and was kept in the loop regularly to progress from advertising till completion."
• "Any issues are always dealt quickly, can't recommend them enough."

Cons:

• "They were dropping in our house without letting us know and lying that they sent us an email but 'maybe it didn't come'."
• "We had issues that remained for our entire tenancy that were never properly addressed despite them promising to fix them before tenancy."
• "For the first month we were in the flat there was no sufficient hot water, meaning we could only take cold showers etc."
• "We were left with rubbish and beds for an unfurnished let, trades people letting themselves in consistently and without our consent with no accountability."
• "One of the plumbers who came to look at the boiler also noticed that the bathroom floor was crumbling away so that whole floor also had to be replaced while we were living there."
• "Having a heavily stained mattress for 3 weeks of the tenancy is not what I expected when moving into a property."
• "The house had multiples stains of mould and nobody came to professionally clean it before we moved in."

Financial and Administrative Handling

Pros:

• "Working with the team at John Hilton was the highlight of our house purchase."
• "They did everything they could to make the selling process as smooth and pain-free as possible."
• "All the staff were extremely pro active in finding me the right property and progressing the purchase smoothly and efficiently."
• "It's great to transact with professionals who know exactly what they are doing."
• "Fantastic, efficient, friendly service. Highly recommended."
• "John Hilton have been managing my student lets for 6 years. They have always been efficient, friendly and fair."
• "The team at John Hilton's ensured that throughout the process they are extremely professional."

Cons:

• "We were also charged £40 for rubbish removal which belong to the landlord."
• "The property 76a Bonchurch Road should be avoided at all costs. I lived there for 15 months without missing rent and was still evicted with no reason."
• "When organizing tenancy agreements they gave us the complete wrong date that was discussed and advertised."
• "I am still awaiting some of our deposit back and today is December 15th."
• "Terrible company, all they care about is money... Highly unethical, don't rent from JH if you are a student or on low income."
• "6 of us are owed £750 deposit back and they refuse to give it back and not a sufficient reason behind it."
• "Our deposits were supposed to be returned after 10 workings days... It's almost February and the agency still keeps our money."