Specsavers Opticians and Audiologists - Bristol City Centre Reviews Summary

Customer Service

Pros:

• "Every single member of the staff who helped me was helpful, professional and welcoming."
• "Jason gave my old glasses a M.O.T and put on new noses grips and sorted out a wonky arm."
• "I popped into the store today after having some issues with the glasses I'd bought. I was helped by Rebecca, who made the whole experience really positive and seamless."
• "I would like to thank kham supervisor of this branch in broadmead for his excellent customer service."
• "Seeking consultation and appointment is easy. Excellent service."
• "Visited shop for collection of altered grasses. Luckily served by a man / Assistant That was very polite, very professional, & very helpful."
• "Everyone at the store was very friendly a particular big shout out to Amy, Pablo and Maggs who were exceptional and despite clearly being very busy were patient, friendly and answered any questions I had."

Cons:

• "In-store experience was ok although even though I arrived early was left waiting for nearly 45mins with no one asking was ii ok or even being served."
• "They continued to blame the lab for stock issues and refused to take any responsibility."
• "Staff in store didn't seem that fussed, and certainly didn't accept that they were in the wrong in accepting an order they wouldn't be able to fulfil."
• "The first receptionist did not even seem to listen to what I was telling her."
• "The staff were too busy chatting to each other and then when I finally got someone's attention I felt he would rather be with his work colleagues and that I was an inconvenience being there."
• "Some members would give up after maybe two attempts to adjust my glasses and their lack of experience would show when you attempt to ask them questions."
• "One member never smiles and isn't very friendly who I've seen who works upstairs on the contact lens desk, seems a little standoffish at times."

Product Quality

Pros:

• "The location is nice and central, and it's very clean inside."
• "Even the smallest eyes complaint they take seriously and look into which is great."
• "Specsavers will always adjust your glasses if they become loose etc free of charge."
• "The eye test was useful, the optometrist saw that my 15-year-old glasses were outdated and that my vision had improved."
• "On collection, they were very well made, with the rimless frame nice and connected to the lens."
• "They have good collection, plenty from choose."
• "Frame selection is good, they'll also fit contact lenses."

Cons:

• "I ordered a set of frames, only to be told the next day that they had been discontinued."
• "The glasses came today to get one lent bigger than the other, yes 1cm bigger!!! One more higher than the other!"
• "The workmanship was awful, nothing like the first time."
• "Absolutely furious and disgusted. You'll be better off with the £1 primark glasses than anything from this place."
• "The last 2 times the lens came wrong, and even worse; the store attendants did not check the lens on the machine."
• "The expensive sunglasses then literally fell apart a week later (they lasted two weeks)."
• "Been given two faulty pairs of GANT Frames (Manufacturing fault)."

Pricing and Offers

Pros:

• "Was persuaded to buy a £60 pair as you get 2nd half price... When I came to have my eyes tested, they couldn't find me on the system so the deal no longer applied."
• "Good offers, helpful staff... but for the price they corrected my glasses for free so I'm satisfied and happy with it."
• "The price is reasonable with in fashion frames available."
• "Good, efficient service. Very kind, understanding and helpful purchasing process."
• "Always loved Specsavers, much better experience than vision express."

Cons:

• "i’ve just realised that they put me on the most expensive lenses, on a direct debit, without even consulting me or giving me the option?"
• "expensive eyetest but didn't feel as thorough as the previously free ones I have had at other opticians, very rushed."
• "Prices aren't that cheap, and the wait even with an appointment is terrible."
• "They say to allocate 1 hour for your eye test.. actually allow yourself about 2 hours for it because they're never punctual with timings so you spend a lot of time waiting around."

Customer Experience

Pros:

• "My experience at Specsavers in Bristol City Centre has been brilliant and I am so pleased that I decided to go there."
• "Over all, super impressed with my service."
• "Very friendly and helpful staff. Have gone here for the last 3 years and definitely don't regret switching over to this opticians."
• "This store has different staff and it shows with the great service, friendly helpful and efficient."
• "This is an example of how it's how problems are resolved that shows the true spirit of a company."
• "The people who work here are very friendly and helpful, and it's easy to get appointments for eye tests here."
• "Very pleasant atmosphere, made to feel welcome as soon as I walked through the door."