Q Estate Agents Reviews Summary

Customer Service

Pros:

• "The guys reply promptly to queries and are good to communicate with."
• "The whole team were incredibly helpful through the whole process."
• "Helpful, patient, attentive, honest and lovely guys."
• "Professional, helpful and always involved in helping move the transaction along."
• "Very approachable, happy to answer our questions and did so in good time, yet were not pushy with us."
• "Ryan has been our point of contact and has been responsive, friendly, and extremely helpful at all points."
• "They are always ready to help with an extremely quick response."

Cons:

• "The agents come off as rude and aloof, we felt as if we were being mocked / patronised because we are students and this is our first experience of house lettings."
• "Was shouted at down the phone for asking about the tenancy agreement."
• "Q agents still haven’t returned any deposit, 2 weeks + just because of their communication within their own establishment."
• "I never shouted at your colleagues that 'I was going to leave anyway' I actually asked politely whilst trying to suppress a panic attack if there was anyway they could speak to the landlord about extending a few months as we were currently saving to move out and was told no whilst they chuckled."
• "The agents did not give us 24 hour notice for a house viewing sometimes, even though it is a legal requirement."
• "Terrible company, they have no regard or respect for your home."
• "Very unprofessional, full of angry people that will shout at you."

Property Management

Pros:

• "James & Co didn't just sell my house, they mentored me through the whole experience of selling my home."
• "They gave an honest evaluation and guided us on how to make our house look its best for the open day."
• "Really great service offered by these guys. Polite, courteous, knowledgeable and marketed our house very effectively, which got it sold within a week for a bit more than we expected. Can highly recommend."
• "Their knowledge of the market and how best to promote the property worked like a charm, as we had a lot of interest and several offers."
• "The whole process of the sale was very smooth and we were kept informed every step of the way."
• "They made selling our house practically stress free."
• "They always kept us in the loop regarding our house purchase and got things pushed through quickly and efficiently."

Cons:

• "Are happy to rent out moldy houses."
• "There was also no notification to us if there was a late house viewings - never told if they're going to be late or cancelled, or notified of anything really."
• "The worst thing was the sheer volume of property viewings we had to endure, I counted 24 emails within the space of a few months, this was all during COVID."
• "They have contacted some tenants directly to complain about this bad review."
• "On one occasion, agents just walking in for a house viewing without knocking/doorbell - student tenant walked out of a downstairs bedroom to 2 random boys in hallway."
• "Inspections have occurred every 3 months for 4 years. This feels excessive and we have requested 6 monthly inspections but have been denied this."
• "The agents are also happy to let out houses poor condition - cracks, mould, dirty, almost everything is broken."

Professionalism

Pros:

• "Nice blokes as well - always helps."
• "We have already recommended them to friends looking to sell."
• "The guys at Q (Q’sters I called them) are excellent."
• "Q have been managing my rental properties for nearly a year. I’d have no hesitation whatsoever in recommending Q’s services."
• "Highly professional and decent from start to finish."
• "Would highly recommend to my clients."
• "Their knowledge, pragmatism and efficiency were heartily appreciated."

Cons:

• "I've never left a review on anything before, but this was pretty bad."
• "Unprofessional and poor customer service. * Was informed to miss my prepaid train in order to wait to sign for a property which ended up being given to different tenants. Waste of money and a day."
• "The colleague who was supposed to be continuing with the paperwork stopped responding and, after some chasing, advised that she had let the property to another group."
• "Very unfriendly and rude."
• "I felt that they made our first home-buying experience quite unpleasant unfortunately."
• "Really unpleasant thing to do to someone - I hope no one loses money because of their poor values."
• "They only care about making money."

Client Care

Pros:

• "Everyone at Q is always really helpful, friendly, and they offer a fantastic service."
• "Very swift return of deposit at the end of tenancy! Good eggs! Highly recommend!"
• "We were really delighted with the service and support Q gave us in the successful sale of our house."
• "I was very impressed with their professional service."
• "Their valuation was competitive, but their advice and non-pushy attitude, made them stand out from the pack."
• "Always next day helping you out, feel very confident renting from them."
• "James and the staff at Q were tremendously patient and supportive during the entire process."

Cons:

• "We have always felt as tenants we are not as respected as the landlords."
• "We felt this was not a good response from Q as felt we were being blamed for this!"
• "We also felt they were a little sexist in tending to only deal with my boyfriend."
• "From the beginning we have felt harassed, rushed and at times bullied."
• "The level of communication between them with themselves and our house is poor."
• "There was a lack of communication between them - multiple people emailing me back with different statements."
• "So don’t believe them when they say the property is yours!!"