Address: 211 Preston Rd, Preston, Brighton and Hove, Brighton BN1 6SA, United Kingdom
Phone: +441273606076
Rating: 4.6
based on 108 reviews.
Customer Service
Pros:
"Very efficient company & really nice staff who always answer phone calls & kept me up to date."
"Always available, always willing to help, reassuring and just generally nice people."
"Anne Power has been professional, friendly and willing to assist with any query or request asked of her."
"Everyone I dealt with (pretty much everyone) was helpful, courteous, well informed and friendly."
"They are always a pleasure to deal with and don't have the 'estate agency' thing going on which is such a relief."
"Poppy has answered all our questions, solved the critical problems very professionally and she has been so kind."
"James Cox the property manager is always friendly and helpful and a credit to them."
Cons:
"Worryingly unprofessional service (didn't appear to understand difference between freehold and leasehold, and hadn't noticed that we had central heating)."
"Emails ignored, phones not answered to me unless I used a different number."
"Unprofessional from start to finish."
"Takes them ages to deal with any issues and very rude."
"Nobody seemed to really care at all and we were misadvised multiple times causing even more delays to the process."
"Really rude telephone manner; called multiple times about a studio because I know how quickly they go, they assured me I would receive a call back the same day; never did."
"A few times I’ve had some real attitude honestly and that’s the last thing a landlord will want to hear is that people are being scared away from letting their properties by bad telephone manner, organisation and customer service."
Communication
Pros:
"Clear communication, they do not pressure you into signing exclusivity agreements or try to convince you in handing over large sums of money to sell for you."
"Very good and fantastic communication. Highly recommended!"
"They keep you well informed and were great communicators."
"They are friendly, communication is quick and effective, there is no such a thing as silly question, all was explained clearly and questions answered promptly."
"Messages are always dealt with quickly - usually within an hour or two but often more quickly."
"Throughout the process they were communicative, responsive and kept me informed."
"Communication is always excellent and action swift."
Cons:
"Speaking to local residents a lot of people have had awful experiences with Justin Lloyd."
"We had a rental with Justin Lloyd and they were completely pointless as we never heard from them."
"The communication has not always been great and things can be drawn out but since James Cox started things have moved swiftly and most often efficiently."
"At no point was it communicated to us during the process of our referencing or at any stage after, that we would have to compensate the landlord for any delay in referencing."
Professionalism
Pros:
"It's a great local team who know this area and will guide you through the sales process in a friendly, professional and effective way."
"They are realistic when it comes to estimations either with price or timing."
"The company have been very good and James Cox who manages my flat has been excellent -- available, keeps me informed and very careful to get good work done and reasonable prices."
"Helpful, friendly and professional staff."
"The whole team is professional, attentive and proactive in all stages of a purchase/sale."
"Professional, experienced, friendly, calm and considered, the team from start to finish made the whole process stress free and easy."
"The agency is so professional and willing to give the best service to their clients."
Cons:
"They lied to us and after having loads of problems in the flat - they took a huge amount of our deposit away at the end, knowing there was no way we could do anything about it!"
"Appalling agent. Not interested in their tenants at all, just want your money."
"To take money from someone and leave with no where to live 2 days before moving is immoral."
"Unless you’re prepared to assess properties for damp and damage do not rent with JL and equally if you want your property looked after AVOID."
Efficiency
Pros:
"They have been quite swift and satisfactory in dealing with any issues I may have had."
"They have always given excellent service and sort out any problems I have immediately."
"They maintain a very good relationship with their clients - both owners and tenants."
"They let my property in record time and the communication thru all stages was first class."
"As a landlord abroad, communication has always been fantastic."
"They provide a calm and efficient service and always find me excellent tenants."
"They response very fast and they were always there to help me."
Cons:
"Wish I could upload photos on here to prove how awful the damage was from a leak that had not been fixed."
"Paid a reservation fee of £300 to reserve a flat, was told it would be taken off the market. Few hours later was told someone else somehow got into the process as well, and the landlord would decide who got the flat."
"The property I paid 3.5k to rent fell through 2 days before after I asked for damage and damp to be repaired in the property."
"To our absolute shock, we were charged for the flat for 12 days prior to our actual date of receiving access to the property."