Acorn Estate Agents and Letting Agents in Peckham Reviews Summary

Communication

Pros:

• "Christian who has been so wonderful and efficient in communicating with my partner and I in buying our first home!"
• "Acorn got everything sorted for me promptly and professionally - a great experience as I moved into my first home on my own."
• "James Moss guided us through the process and provided support, advice and clear communication channels throughout."
• "James Hoadley was quick to answer any request and talked us through every step of the process."
• "Harrison, the estate agent on the case, is an absolute star!"
• "They were highly responsive and very patient in answering all of my first-time landlord questions."
• "James Moss in particular, who was always responsive, helpful and kind."

Cons:

• "The first viewing I had a massive clash with the agent as I was running 5 minutes late due to public transport and this 20 yo called me saying he was busy and needed to leave, and he was doing me a favour."
• "James was hard to contact/avoided calling us or responding to emails and it was a job to manage him to get the sale across the line."
• "This person called with an unprofessional, loud, rude tone demanding to receive information in a brutal manner that I have never seen before."
• "If we needed something it was very hard to get hold of our agent and we were constantly fobbed off."
• "The downside for us was communication; if we needed something it was very hard to get hold of our agent and we were constantly fobbed off."
• "I was deeply disturbed by a call with a staff member that was covering while George was on annual leave."
• "Ps: forgot to mention all my emails are being ignored."

Professionalism

Pros:

• "A special mention to Joe Reeves and James Clow who are very professional managers within this practice."
• "Jack was extremely proactive and responsive, and provided a reassuring presence throughout a complex and long drawn out process."
• "Professional and also friendly."
• "George is brilliant, with a friendly and engaging team."
• "James Hoadley was very efficient and professional throughout me and my partners first time of purchasing a property."
• "George's advice on valuation and sales strategy was spot on and resulted in quick offers and a firm sale."
• "Jack Davies, who along with George Linney, went far above and beyond the call of duty to provide an exceptional service during a very difficult sale."

Cons:

• "Post offer acceptance process can be improved here with better communication."
• "Acorn seem to forget that this is a big moment in your life."
• "We did not receive any instructions/ and we were being on top of any buying process as we could within our knowledge."
• "Other agencies made us feel as though we were a bargaining chip to extort a higher offer out of another buyer."
• "George Leney the most arrogant and unprofessional person I ever met, avoid at all costs."
• "Thanks to the estate agent’s disorganisation, lack of communication, lying to both us and the landlords, and stringing us along for weeks after we’d paid our holding deposit, we then had to get the flat at a higher price with a different estate agent."
• "The conveyance was a nightmare, Acorn add always 5 -10 years to the length of the lease, then they harass you to exchange even if you are not happy to."

Customer Service

Pros:

• "Highly recommended!"
• "Very happy to be putting in an offer and would definitely look at Acorn properties again."
• "Top notch. Thanks Harrison."
• "I wouldn't hesitate to work with them again."
• "Overall a fantastic experience."
• "We feel that we can really trust him and would 100% work with him again!"
• "I can certainly recommend the service James and his team provide."

Cons:

• "I mention this episode to make sure that these behaviors are considered and hopefully won't happen to other customers in the future."
• "Acorn provided an excellent service when we were purchasing a property as first time buyers!"
• "We regret our appointment of Acorn and would not use them in the future."
• "Just want you to reduce price so it can be sold and they get commission."
• "Awful awful awful They make you conduct your own viewings No care or attention to detail."
• "Emailed to ask them to stop and still receiving emails."
• "My holding deposit is not refundable apparently and this is the email I have been sent."